Offer summary

Qualifications:

5+ years of Project Management experience in a professional services or consulting environment., Deep knowledge of Genesys Contact Center technology and related systems., PMP or other Project Management Certification is strongly preferred, with CSM, ACP, or SAFe Certification desired for Agile projects., Superb communication, organizational, and planning skills with a keen attention to detail..

Key responsabilities:

Manage the overall delivery relationship with assigned project clients and provide project status updates to senior management.

Lead the implementation of large projects, coordinating teams of 3 to 25 people and ensuring project objectives are met.

Deliver weekly status reports and develop financial reporting dashboards for client stakeholders.

Identify risks and implement actions to minimize their impact on projects, while coaching project team members to optimize efficiency.

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded Partner of the Year 14 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the Genesys platform, applications and components into complex, multi-platform environments, to produce predictable results that fuel the exceptional Customer Experience.

As part of our Project Management Office Center of Excellence, supporting our Consulting Services practices, you will provide program and project management services for the design, deployment, and delivery support of our services and solutions in a client facing environment.

What You'll Be Doing

Manage the overall delivery relationship with assigned project clients

Frequent and direct contact with senior level managers, directors and executives to provide technical expertise and project status

Lead overall implementation of large projects, with team sizes varying from 3 to 25 people [TTEC Digital staff, contractors, client resources and vendors]

Set up and drive project management functions including a communication plan, meetings, tracking, reporting, escalation processes, functional documentation, and other internal processes

Deliver weekly status reports and providing project progress and issues to client stakeholders, delivery management and account team

Ensure client stakeholder alignment and drive overall program customer satisfaction.

Develop and deliver financial reporting dashboards providing project financial status to client stakeholders

Identify high-level risks, assumptions, and constraints. Implement approved actions and workarounds to minimize the impact of risks on the projects assigned, including delivery of change management required to address approved actions.

Review project invoices for accuracy

Work with project staff to develop work plans and assign duties, responsibilities to ensure the specified project objectives are met.

Coach members of the project teams as needed to optimize the efficiency of the team.

Manage the project resource plan, project plan and schedule.

Achieve project goals within designated constraints.

Perform and support project management duties related to resource utilization and revenue projection.

Assist in the continuous improvement to the established project management methodologies

What You'll Bring to the Role

Experience delivering IT and business technology solutions or digital transformation projects.

Deep knowledge in at least one of these technologies: Genesys Contact Center, other related contact center hardware and software, CRM, Data & AI

5+ years Project Management experience within a professional services or consulting environment.

Experience leading large enterprise client projects with $100,000 - $2,000,000 in consulting services, including executive level sponsorship, and reporting requirements.

Experience managing projects following multiple implementation methodologies, including waterfall, agile/scrum and hybrid methodology run projects.

Experience leading large projects with multiple workstreams, preferred.

Experience leading multiple project teams ranging in size from 3 to 25 people

Superb written and verbal communication and listening skills

Excellent organizational and planning skills

Keen attention to detail

Ability to build relationships, collaborate, problem solve, negotiate, drive and persuade, while maintaining positive relationships with client stakeholders, internal stakeholders and partners, project team members and 3rd party partners.

PMP or other Project Management Certification strongly preferred

CSM, ACP or SAFe Certification desired and required for Hybrid or Agile focused project teams.

Ability to travel up to 30%

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Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.

This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following:

- Medical, dental, vision

- tax-advantaged health care accounts

- financial and income protection benefits

- paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

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