Offer summary

Qualifications:

Currently an undergraduate or graduate student (at least one year into your degree)., Fluent in Danish with strong English communication skills (both written and verbal)., Customer-focused with a passion for delivering excellent service., Proactive problem-solver with strong attention to detail..

Key responsabilities:

Deliver outstanding customer support via email, chat, and phone.

Assist customers in onboarding and transitioning smoothly to active usage.

Resolve customer inquiries efficiently and escalate issues when necessary.

Collaborate with internal teams to ensure customer needs are met.

Job description

Join Us in shaping the future of B2B e-commerce!

Are you ready to kick-start your career in customer support while being part of a fast-growing fintech revolution? Two is on a mission to integrate the best of B2C e-commerce into the B2B realm, enabling merchants to sell more efficiently and effectively. With a growth rate of 30% month-on-month, our goal is to become the world's leading B2B payment solution by 2027. Backed by top-tier VCs like Sequoia and Shine, as well as influential angel investors, we’re making a strong impact in the fintech industry.

At Two, we value diversity, innovation, and ownership. Led by second-time founders with successful exits, our dynamic team is dedicated to creating the best B2B payments experience.

About the Role

We’re looking for a Danish-speaking Customer Support Intern to join our Operations team for a full time 6-month internship (with a possibility of extension/ turning into permanent role). This is an exciting opportunity to gain hands-on experience in customer service, fintech operations, and problem-solving while working in a fast-paced startup environment.

As a Customer Support Intern, you will support our Danish-speaking customers, assisting merchants and buyers in navigating our platform, resolving issues efficiently, and ensuring an exceptional customer experience.

What You’ll Be Doing

Deliver outstanding customer support via email, chat, and phone.
Assist customers in onboarding, helping them transition smoothly from sales to active usage.
Resolve customer inquiries efficiently, identifying solutions and escalating issues when necessary.
Become an expert in Two’s platform, tools, and workflows.
Collaborate with internal teams (Operations, Risk, and Product) to ensure customer needs are met.
Contribute to process improvements, helping optimise customer support and operational workflows.

Why Join Us?

🚀 Gain real-world experience in a high-growth fintech startup.
🎯 Develop valuable customer support, communication, and problem-solving skills.
🌍 Work with an international and collaborative team.
📈 Learn about B2B payments, fintech operations, and customer success strategies.

Requirements

You’re currently an undergraduate or graduate student (at least one year into your degree).
You’re fluent in Danish (native-level proficiency) and have strong English communication skills (both written and verbal).
You’re customer-focused and passionate about delivering excellent service.
You’re a problem-solver with a proactive mindset and strong attention to detail.
You have a strong work ethic and a thirst for learning.
You can quickly adapt to new software, tools, and technical environments.

Benefits

Paid Internship with hands-on experience in a fast-growing fintech startup
Work on a cutting-edge B2B payment system, shaping the future of digital transactions 🚀
Opportunity for a permanent position based on performance and business needs 🎯
Hybrid work model 🏡

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