Atlassian Marketplace Application Support Engineer

[In reference to requisition 1953]

Join Our Product Team Studio!

We are looking for an Atlassian Marketplace Application Support Engineer to join our team to partner with cross-functional teams across the company and provide technical and product leadership for our suite of Marketplace Apps.

About You:

• Experience Level: Senior/Principal
• Experience supporting Atlassian tools, including: Jira (Software, Core, Service Management), Confluence and other Atlassian Marketplace apps
• Deep understanding of Jira configurations, including:
• Different scheme types (permission schemes, issue type schemes, notification schemes, workflow schemes, etc.) and their interactions.
• Permission structures and how various entities (groups, roles, issue security levels, etc.) interact to control user access.
• Jira Query Language (JQL) for searching, reporting, and automation.
• Ability to troubleshoot and resolve technical issues independently while documenting solutions and assisting customers in configuring their Atlassian environments.
• Experience working remotely in a globally distributed team, demonstrating strong time management and self-motivation.

Bonus Points For:

• Technical knowledge beyond standard Atlassian administration, including:
• Understanding of HTTP requests and how they work in APIs.
• Experience working with JSON data structures for integrations and configurations.
• Basic networking knowledge, including how network routing works.
• Understanding of email protocols (SMTP, IMAP, POP) and how they interact with Jira Service Management notifications.
• Experience in scripting or automation, using languages such as: Python, Groovy, JavaScript or Bash.
• Atlassian Technical Certifications, such as:
• ACP-JA (Jira Administrator)
• ACP-CA (Confluence Administrator)
• ACP-SA (System Administrator)
• ACP-JCA (Jira Cloud Administrator)
• Multilingual proficiency (German, French, or Spanish preferred) to support a diverse global customer base.

You’ll Love:

• Leading, mentoring, and coaching both clients and Modus teammates from the comfort of home.
• Deep diving into customer needs and translating them into actionable requirements.
• Exploring new tech and continuously learning—because software is always evolving!
• Sharing your knowledge and participating actively in the community.

Team Collaboration:

• Overlap with some EST hours daily is expected.
• Reliable high-speed internet is a must!

Team Culture:

At Modus, a fast-growing, remote-first company, you’ll experience various exciting projects! Here’s a taste of what you might do:

• Giving back: Be an active participant through opportunities such as blog posts, open source contributions, and event speaking.
• Travel & connections: Meet fantastic people during our remote meet-ups! It’s all about collaboration and fun! Global environment and diversity at its best.
• Teaching and learning: Work in active teams on internal and external projects, staying up-to-date with the latest technologies.
• Being a self starter:  Autonomy and proactivity are the key to succeed at Modus.
• Client interaction: Represent Modus and our values while connecting directly with our clients, some of the world’s biggest brands.
• Growth: Enjoy comprehensive learning benefits, with access to over 12,000 courses. Your growth is our priority!

About us: 

Founded in 2011, Modus is a global, fully remote team of world-class technologists who thrive in a collaborative, innovative environment. We were fully remote before it was cool! We support organizations on their digital transformation journey through strategic consulting and full lifecycle product development, partnering with industry leaders including Atlassian, GitHub and AWS. Recognized as one of the Inc. 5000 Fastest Growing Private Companies for nine years and a top remote work company by FlexJobs, we have helped some of the world’s largest brands deliver powerful digital experiences.

We combine boutique expertise with enterprise-scale capabilities. As an award-winning Atlassian partner with a world-class team, we help organizations innovate and solve complex challenges for Fortune 500 companies and beyond, we want to hear from you.

Perks of working with us:

• Remote work with flexible working hours
• Modus Global Office Programme:for when you want to get out of your home, we offer on-demand access to private offices, meeting rooms, coworking spaces and business lounges in locations in over 120 countries. 
• Employee Referral Program 
• Client Referral Program 
• Travel according to client or team needs
• The chance to work side-by-side with thought leaders in emerging tech
• Access to more than 12,000 courses with a licensed Coursera account.
• Possibility to obtain paid certification/courses if they align with company goals and are relevant to the employee's role.
  
  

Additional benefits might apply contingent on your location.

By joining our team, you’ll be part of a winning squad that plays to each other’s strengths and celebrates every success together. Apply now and show us you’ve got what it takes to take your consulting skills to the next level with Modus Create!