Offer summary

Qualifications:

High school diploma required, Associates degree strongly preferred., Familiarity with AC practice and use of AlayaCare., Strong customer service skills and ability to multi-task under pressure., Staff scheduling experience within home care preferred..

Key responsabilities:

Respond to inquiries and service requests received via phone.

Coordinate home health care services during non-business hours.

Report end of shift census of calls and schedule staff members.

Problem solve and maintain emergencies by coordinating clinical issues with the on-call nurse.

Job description

BAYADA Home Health Care is seeking a On Call Manager to work from home for our Charlestown, MA Office.

Do you want to make a difference in people’s lives? We’re BAYADA Home Health Care—a leading home health care company—and we believe that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills to this dynamic environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

Responsibilities:

Respond to inquiries and service requests received via phone
Responsible for coordinating home health care services during non-business hours for our clients
Report end of shift census of calls
Schedule staff members and be able to multi-task in a calm and compassionate manner
Retrieve messages via voicemail and returning calls promptly
Problem solve and maintain emergencies by coordinating all clinical issues with the on-call nurse
Training for the position will take place in the office

Qualifications:

Available on Per Diem Basis- Primarily to cover Dates of Thursday May 1st- Monday May 5 2025.
Familiarity with AC practice and use of AlayaCare
High school diploma required, Associates degree strongly preferred
Staff scheduling experience (within home care preferred)
Strong customer service skills required
Ability to multi-task and work under pressure
Strong computer skills required

BAYADA believes that our employees are our greatest asset:

BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program
To learn more about BAYADA Benefits, click here

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

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