Offer summary

Qualifications:

1+ years of experience as a Service Desk Technician., Proficient in Windows and managing user permissions., Familiar with tech support software and tools, including Microsoft Office 365., Fluent in English and Japanese, with strong communication skills..

Key responsabilities:

Quickly handle tech support problems and sort requests by urgency.

Assist customers over the phone or email with tech issues.

Keep track of tasks in the ticketing application and update customers regularly.

Collaborate with other teams on complex issues while maintaining exceptional customer service.

Job description

We Make Remote Work Remarkable • TopTalent from LatAm

Hello! We are GoFasti, a Talent-as-a-Service. GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around the globe.

We need an English-fluent Service Desk Technician Level l, based in Latin America, available to work remotely.

We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who's constantly learning and improving their skills.

Are you the one we are looking for?

Responsibilities:

Quickly handle tech support problems.
Sort and handle requests based on their urgency and importance.
Help customers over the phone or email with tech issues.
Fix problems with computer hardware and software.
Help set up, modify, or remove customer accounts.
Keep track of your tasks in our ticketing application and update customers regularly.
Solve simple network problems, knowing how networks and internet protocols work.
Help keep our tech support documents up to date.
Work with other teams on complex issues.
Commitment to providing exceptional customer service.

Requirements:

1+ years of exp as a Service Desk Technician.
Good with Windows and managing user permissions.
Used to working with tech support software and tools.
Can troubleshoot computer and software issues.
Experienced with Microsoft Office 365 and its apps, SharePoint, and Exchange.
Knows basic network troubleshooting.
Can follow instructions well.
Great at helping customers and paying attention to details.
Able to multitask and switch between different customer environments quickly.
Must speak English and Japanese well.

It's a plus:

Experience with Autotask.
Experience with ConnectWise.
Knowledge of ITIL fundamentals.
Microsoft certifications.

Compensation:

The Salary range offered for this position varies from (USD) $1,500 - $2,000 per month, depending on seniority and skillset.
This position is for an independent contractor, through a payroll platform.
The talent will work REMOTELY allocated at our client.

Here are the steps for this process:

Application review/approval > Screening interview with GoFasti's team > We build and send your profile to our client > Profile review/approval by client > Interview with the client > Hiring and onboarding.

Once you apply for the job, our team will review your resume. If it meets the requirements, we will contact you and move forward in the process.

Note for Candidates Approached Directly:
If you were contacted directly by a member of our team and are interested in this opportunity, please do not apply through this link. Instead, reach out to the person who contacted you to coordinate a meeting.

Thank you!

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