Offer summary

Qualifications:

2+ years of experience in billing, customer support, or finance, preferably in SaaS., Strong analytical and problem-solving abilities with a customer-first approach., Experience with billing systems and CRM platforms is preferred., Excellent communication skills and ability to manage competing priorities in fast-paced environments..

Key responsabilities:

Manage the end-to-end customer billing experience, from account setup to policy education.

Handle complex account onboarding for enterprise customers.

Resolve billing disputes and escalations through cross-team collaboration.

Serve as the primary contact for billing inquiries and troubleshooting.

Job description

About Us:

Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world’s largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail. Our mission is to empower teams to win in the future of eCommerce, and we do it by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day.

Why work at Pacvue?

Be on the cutting edge - Pacvue is transforming the way brands and sellers win online. Our product uses machine learning, artificial intelligence, and data to make intelligent decisions and recommendations.
Have fun – we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed.
Learn – from the best!  Our team is full of talented people who want to help you learn, grow – providing you with mentorship, the industry’s best practices and thought leadership.
Grow fast – the eCommerce industry has grown fast in the past 2-3 years. Pacvue has grown even faster than most high-tech companies in the market.

About the role:

We're seeking a Billing & Account Solutions Specialist to manage customer accounts and resolve billing issues. You'll serve as the bridge between customers and internal teams to optimize billing processes and enhance the customer experience.

Responsibilities:

Manage end-to-end customer billing experience, from account setup to policy education
Handle complex account onboarding for enterprise customers
Resolve billing disputes and escalations through cross-team collaboration
Serve as primary contact for billing inquiries and troubleshooting
Maintain billing documentation and contribute to knowledge bases

Skills & Qualifications:

2+ years of experience in billing, customer support, or finance (preferably in SaaS)
Strong analytical and problem-solving abilities with customer-first approach
Experience with billing systems and CRM platforms preferred
Ability to manage competing priorities in fast-paced environments
Excel and financial analysis proficiency a plus
Excellent communication skills
Experience in matrixed reporting structures
Cross-functional collaboration skills

Salary and Benefits:

Competitive salary of $5.29 USD per hour with potential annual performance based increases
Work From Home
Annual contractor bonuses every December and a comprehensive benefits package include HMO for the contractor and immediate family (spouse and children) after three months
Sick leave and paid time off after three months
Maternity/Paternity leave (applicable after six months)
Internal training
Opportunities for personal and professional growth within a supportive team environment.

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Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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