Offer summary

Qualifications:

Minimum 18 months of experience with global consular processing for visas., Bachelor’s Degree or equivalent work experience., Excellent written communication skills and strong business writing abilities., Strong proficiency with MS Office Suite and ability to manage multiple cases simultaneously..

Key responsabilities:

Process embassy/consulate-based immigration applications from start to finish.

Respond to client correspondence and maintain records in the case management system.

Prepare and coordinate visa applications and procure necessary documentation.

Monitor immigration trends and provide updates to clients and stakeholders.

Job description

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.

Envoy Global is seeking to hire a Consular Services Case Consultant to join its highly reputable Global Team on a permanent, full time basis.

This is a niche market area - so please only apply if you meet the outlined criteria listed below.

The Consular Services Case Consultant (working title only) is responsible for directly processing embassy/consulate-based immigration applications around the world - from within the United States. Where an application for an embassy/consulate-based visa or document services are required, the Consular Services Case Consultant is responsible for coordinating this case from end to end. This involves preparing the case documentation; filing cases; and/or working with vendors directly (where applicable).

Furthermore, as our Consular Services Case Consultant, you will be required to:

Respond to all client correspondence per current service level agreements (SLAs)
Properly maintain client and internal records via use of the case management system and other internal systems in real time
Prepare and coordinate visa applications for filing with global embassies/consulates
Procure vital documentation from appropriate Government authorities
Prepare and submit US passport applications
Coordinate the legalization and all apostille services relating to all documentation that requires authentication
Collaborate and work closely with other Global teams regarding consular aspects of work authorization matters
Attend and participate in client calls, as needed
Accurately bill all client matters in keeping with company policy and protocols
Work with outside vendors for submission of visa applications and legalization/apostille requests; and
Monitor consular immigration trends/developments and update impacted clients and internal stakeholders as needed
Undertake other administrative consular tasks upon request

To APPLY for this role, you must possess the following skills, experience, and qualifications:

Minimum 18 months of experience with completing and filing visas that require global consular processing
Bachelor’s Degree or equivalent work experience
A sincere passion for immigration law and an interest in global affairs
The ability demonstrate empathy, courtesy and respect to others
Excellent written communication skills that reflect strong business writing skills, combined with warmth and humanity
Ability to interact and communicate clearly and effectively with clients and team members
Ability to provide exceptional customer service to clients
Ability to work independently and take ownership of cases
Ability to remain calm under pressure and work under tight deadlines
Ability to be proactive and resourceful in meeting client needs and/or changing immigration regulations and company policies
Strong proficiency with MS Office Suite
Proven track record of managing multiple cases simultaneously
Excellent time management, organization, and multi-tasking abilities
Strong attention to detail; and
Strong desire to learn and excel in dynamic growing company