Senior User Experience Researcher

Senior User Experience Researcher
Location: Cambridge, UK or remote with regular travel to Cambridge 
Salary: £46,000 – £52,000 p.a. full-time equivalent, dependent on experience
Basis: Permanent; full-time, part-time or flexible
Eligibility: You must be eligible to work in the UK

The role

Our digital products and services are used by millions of people all over the world. As part of our plans to expand our reach and impact, we are looking for a Senior User Experience Researcher to join our team.

We are responsible for delivering digital experiences which have a large audience and measurable positive impact on young people and educators. For example, our Projects site content is viewed millions of times a year; our Coolest Projects showcase keeps growing, and in 2021, 1385 young people from 47 countries shared their tech creations.

In this role, you will report to the Head of Product Design and work collaboratively as part of a team of Product Designers, Content Designers, Product Managers and Software Engineers to create digital products that have a real impact for our users who are engaged with digital making and computing education globally. You will bring your experience of leading, planning, designing, and carrying out both formative and evaluative research activities with users to help teams gain a deep understanding of the people who use our websites, programmes and services. 

As well as conducting a range of qualitative and quantitative user research projects you will also identify opportunities to improve our UX research practices and implement ways to better engage wider stakeholders with research outcomes.

You will join an agile digital products team that works in Cambridge and remotely around the UK. We use collaboration tools such as monday.com, Figma, and Slack to communicate effectively.

We strive to make the Foundation a place where talented people who care about our mission can do the best work of their careers. We have a flexible and collaborative approach to all aspects of our work. If you’re the right person for the job, we’ll make it work for you, and you can be confident that you’ll be working with an exceptional team.

Responsibilities

• Prioritise and plan user research activities to align with our product roadmap and meet our strategic objectives across our different products and programmes
• Bring together insights from different sources, both qualitative and quantitative, to provide a thorough understanding of user behaviour 
• Plan, recruit for and conduct qualitative moderated depth interviews and usability tests with a range of different user types including young people
• Undertake unmoderated research and desk research and engage with quantitative data, such as site analytics, to help measure the impact of our digital platforms
• Work closely with product managers and key stakeholders to understand how we can best utilise user research in our product design and development processes
• Work collaboratively with product design and contribute to the evaluation of our user journeys and draw on insights to make recommendations for improvements to the user interface and content design of our products
• Clearly present findings and insights about our users and their behaviours to stakeholders through examples, presentations, and reports
• Coach and mentor junior team members, helping colleagues to become better at what they do

Experience and personal attributes

We recognise that everyone has the potential for growth, and we welcome applications from candidates who can demonstrate that they have some, but not all, of the experience and personal attributes listed here.

• Significant demonstrable experience of working as a professional digital User Experience Researcher within an agile product design and development environment
• Substantial experience conducting a range of research using different methodologies including qualitative depth interviews, usability tests, surveys and desk research
• Considerable experience producing concise insights reports which translate research data into actionable recommendations which have informed design decision making and product strategy
• A good knowledge of visual, user interface, user experience and content design and the ability to recommend detailed improvements across each area based on insights 
• Excellent communication skills, especially the ability to clearly articulate and present your findings with a range of stakeholders
• A proactive and self-starting nature, you should be a problem-solver as well as be open to providing and receiving constructive feedback
• An interest in education, especially related to computer science, physical computing, and digital making

About us
Established in 2008 and first known for our product — the wildly successful Raspberry Pi computer — the Foundation has developed education programmes, learning experiences, and products that are helping millions of young people learn vital new knowledge and skills. 

Through Code Club, we support the world’s largest network of free informal computing clubs for young people. Tens of thousands of educators have taken our online courses, and millions of people use our free online learning resources. To deepen our understanding of how young people learn about computing and how to create with digital technologies, we conduct academic research, and we use that knowledge to increase the impact of our work and advance the field of computing education.

Across all of our work, we work hard to engage young people who come from backgrounds that are traditionally underrepresented in the field of computing or who experience educational disadvantage. We work all over the world, with teams based in the UK, Ireland, North America, and India, and partnerships with mission-aligned organisations in over 40 countries. You can learn more about us on our careers page.

We are at the forefront of the global movement to help young people learn about computing and digital making. You can read more about our mission, values, and goals in our Annual Review 2023 and our Strategy 2022–2025.

Benefits

In addition to competitive salaries, we offer a range of benefits for all of our colleagues, including:

• 25 days’ annual leave initially, growing to 30 days after five years service
• Company-wide close down for 3 days at the end of the year
• Generous company pension scheme with 8% employer and 4% employee contributions
• Private healthcare
• Life assurance and long-term illness insurance policy
• Investment in professional development and learning
• Flexible work hours as needed, to fit around childcare or other commitments
• Generous family leave policy
• Cycle-to-work scheme and season ticket loan

Timetable for applications
Closing date: 28 March 2025, 9.00am GMT
Phone screen: Week commencing 31 March 2025
First-round interview: Week commencing 7 April 2025
Second-round interview: Week commencing 14 April 2025

We are committed to safeguarding and promoting the welfare of children and young people, and we expect all staff and volunteers to share this commitment. If successful in the selection process, you will be required to undergo a background check to confirm that you are a suitable person to work with children. Further background checks will be made at regular intervals thereafter.

Interviews

We’ll first organise a 20-minute phone screen in the week of 31 March 2025, followed, if you are successful, by two interviews shortly afterwards. Interviews will be conducted remotely, and we can be flexible with scheduling to accommodate your needs. There won't be any questions designed to trip you up. 

We’ll also ask you to complete a short task (with a week’s notice), which you should spend no more than three hours of your time on, and which you'll walk us through during the first interview. This will include the opportunity to share some of your recent work. 

We aim for the whole process to be as fair as possible, and we always value your feedback.