Offer summary

Qualifications:

Experience in customer success or account management roles., Strong analytical skills with a background in data and analytics., Excellent communication and interpersonal skills., Ability to work independently in a remote environment..

Key responsabilities:

Manage and nurture key customer relationships to ensure satisfaction.

Advocate for customer needs and provide expert guidance on Antenna data.

Collaborate with clients to understand their business objectives and challenges.

Provide insights and recommendations to help clients achieve their goals.

Job description

We’re Antenna, a data and analytics startup that aims to expand knowledge of subscriber behavior so brands can entertain, inspire, and empower the world. We provide industry and competitive benchmarks across key metrics so our customers can know ‘what good looks like’, market intelligence so they can learn how to build a best-in-class business, and insights to inform their strategic decisions making. Antenna is the market standard for subscription analytics.

At Antenna, the Customer Success team manages our most important customer relationships by advocating for customer's business needs and being an expert in Antenna data. At the moment, we do not have open roles in the Customer Success team, but we welcome the opportunity to connect with candidates.

Antenna is remote-first and welcomes applicants who are eligible to work in the United States.

About Antenna

Antenna is the leading provider of data and analytics for the U.S. Subscription Economy. Our standardized metrics, competitive benchmarks, syndicated insights, and market intelligence are used by some of the most trusted brands across media and entertainment sectors to better understand subscriber behavior and successfully navigate the rapidly changing consumer subscription landscape.

Founded in 2019 by Jonathan Carson, a successful serial entrepreneur with deep roots in data and analytics, and Rameez Tase, a seasoned executive in media and analytics, Antenna’s mission is supported by top investors with global expertise in media and technology: Raine Ventures, BDMI, UTA Ventures, and many more. Antenna is powered by a dedicated group of individuals who are intellectually curious, passionate about service, and committed to supporting the needs of Antenna clients and each other every day. As a small remote-first team, Antenna team members have the opportunity to work alongside senior leaders and professionally grow with an early-stage team.

https://www.antenna.live/

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