Leave Case Manager – FMLA experience – 24-month Term, Remote

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

HR Emp Relations/FMLA

Job Summary:

The Leave Case Manager serves as the primary contact and knowledge expert for customer’s in VUMC’s leave process. Responds to and guides employees applying for and taking leave in accordance with VUMC policies and applicable federal and state laws. Coordinates communication and information with appropriate employees and leaders regarding relevant information.

Preferred Experience:
2+ years of FMLA processing experience
2+ years of Workday experience, including Help and LOA modules
Ability to work core business hours in Central Time Zone
2+ years of case management experience

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KEY RESPONSIBILITIES 
    Provides expertise and guidance on leave processes for employees and departments. Including managing VUMC’s leave of absence administration process, determining eligibility, reviewing medical documentation provided, and designating leave as qualifying.  While providing accurate, timely, and effective communication with employees regarding their needs for leave and/or modified work schedules. 
    Ensure employees and leaders are aware of their responsibilities and of any documentation and notice required to qualify for and to take leave(s).  Provides accurate, timely, and effective communication and information to employees regarding all levels of the leave process.
    Advise leaders and employees on interaction of leave laws with paid time off including worker’s compensation, short-term and long-term disability.  Communicate and coordinate with leaders to assist in facilitating effective department leave management plans.
    Maintains complete and accurate records of leave and accommodation requests in accordance with specified legal requirements and documentation of best practices.  Additionally, maintains knowledge of all applicable leave and accommodation laws including FMLA, ADA, and applicable state and local laws. 
    Facilitates other leave requests, which may include accommodation requests under the ADA. Participates in the return-to-work process for employees returning from extended FMLA, Workers’ Compensation, or other leave(s).  
    Process exemption requests and communications for VUMC when necessary. Compiles, analyzes, and apply data to make recommendations to leaders pertaining to leave management plans.

Preserves confidentiality of employee medical documentation and files.  Performs other duties as assigned.

TECHNICAL CAPABILITIES
    Communication (Intermediate): Clearly, effectively, and respectfully communicates to employees or customers. 
    Customer Service (Advanced): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs. 

    Time Management (Intermediate): Planning and exercising conscious control over the amount of time spent on specific activities. 

    Human Resources Policies and Procedures (Advanced): Knowledge, adherence and application of human resources policies and procedures.
 

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members.

Core Capabilities :

Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation:- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

2 years

Education:

Bachelor's

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity.  EOE/Vets/Disabled.