L3 Systems Engineer

This is a remote position.

**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***

JOB TITLE: L3 Systems Engineer

RATE: Php 416.66 per hour (70k per month) 

Work Type: Full-time, Remote/WFH

Working Hours : TBD (Usually US hours)

Start Date: ASAP

JOB OVERVIEW:

We are seeking a highly skilled L3 Systems Engineer with strong networking, server administration, and cloud expertise to support our clients. This role requires excellent communication skills to interact effectively with clients and resolve complex IT issues efficiently. The ideal candidate will have a strong background in MSP environments and be capable of handling escalated tickets, troubleshooting network and cloud-related issues, and ensuring seamless IT operations.

JOB ROLE & RESPONSIBILITIES: 

• Provide advanced IT support and troubleshoot complex issues for clients.
  

• Manage and configure networking infrastructure, including VLANs, routing, firewalls, and VPNs (Cisco Meraki experience is preferred but not required).
  

• Administer and troubleshoot Microsoft Server environments, including Active Directory, domain management, and DNS configurations.
  

• Ensure accurate data flow between CharmEHR and QuickBooks, assisting in optimizing financial data accuracy.
  

• Configure and maintain Office 365 applications, including Exchange, Teams, OneDrive, and SharePoint, with strong troubleshooting capabilities.
  

• Monitor and troubleshoot mail flow issues within spam filters, Office 365, and Exchange (experience with Proofpoint and Checkpoint is preferred).
  

• Improve QuickBooks workflows, including invoice breakdowns over multiple months and creating automation rules for efficient data sorting.
  

• Maintain and enhance IT security best practices, ensuring data privacy and system integrity.
  

• Work collaboratively with internal teams to optimize IT infrastructure and improve system performance.
  

• Create training videos and documentation to guide staff on correct invoicing and package setup procedures.
  

• Manage multiple tasks effectively in a fast-paced MSP environment while delivering high-quality service.
  

JOB REQUIREMENTS:

• 7+ years of IT experience with expertise in networking, system administration, and cloud environments.
  

• Strong knowledge of networking concepts (VLANs, firewalls, routing, VPNs) with the ability to work with Cisco Meraki or similar products.
  

• Advanced proficiency in Microsoft Server Administration, including Active Directory, DNS, and domain troubleshooting.
  

• Extensive knowledge of Office 365 administration and troubleshooting.
  

• Strong working knowledge of Azure/Entra ID.
  

• Experience with QuickBooks and ensuring accurate financial data flow between systems.
  

• Ability to troubleshoot mail flow issues, spam filters, and email security (Proofpoint, Checkpoint preferred).
  

• Familiarity with MSP tools (ConnectWise experience is a plus).
  

• Strong problem-solving skills and the ability to work independently while handling multiple priorities.
  

• Excellent written and verbal communication skills for client interactions and documentation.
  

PREFERRED QUALIFICATIONS:

• Relevant certifications (CCNA, Microsoft, Azure, or similar).
  

• Experience in financial data accuracy and IT automation.
  

• Prior experience in creating training materials and process documentation.