Offer summary

Qualifications:

Minimum of 3 years of experience in medical reception or customer support., Strong verbal and written communication skills with a neutral accent., Excellent organizational and multitasking abilities., Proficiency in Microsoft Office Suite and familiarity with scheduling tools and CRM systems..

Key responsabilities:

Respond to client inquiries via email, live chat, and social media promptly and accurately.

Maintain a professional tone in all written communications and ensure timely follow-up with clients.

Schedule appointments and provide high-quality customer service to clients.

Make minor website updates as needed, following established SOPs for accuracy.

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Job Requirements:

Minimum of 3 years of prior experience in medical reception or customer support.
Strong verbal and written communication skills. Accent neutral Excellent organizational and multitasking abilities.
Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and/or Google Workspace.
Familiarity with scheduling tools, CRM systems, and virtual meeting platforms (e.g., Zoom, Teams).

Core responsibilities:

Respond promptly to client and prospect inquiries via email, live chat, and social media platforms, providing accurate and helpful information.
Maintain a positive and professional tone across all written communications.
Address frequently asked questions, direct complex inquiries to the appropriate team members, and ensure timely follow-up with clients.
Future Requirement: Manage incoming calls as needed in the future, providing warm and professional phone support.
Schedule appointments, answer general inquiries, and ensure clients receive a high standard of customer service.
Make minor website updates as needed, adhering to established SOPs to ensure information accuracy and consistency.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

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