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Customer Enablement Specialist

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Brazil

Offer summary

Qualifications:

Customer-focused mindset with experience in customer training or enablement., Proven experience in B2B SaaS, particularly in customer education or onboarding., Strong ability to translate complex technical concepts into clear content., Excellent communication skills in English, both written and verbal..

Key responsabilities:

  • Develop and execute scalable customer education initiatives, including training programs and webinars.
  • Create and maintain a comprehensive knowledge base and self-service content.
  • Collaborate with Customer Success to address common challenges through enablement resources.
  • Conduct regular customer training sessions and gather feedback to refine strategies.

TRACTIAN 𝗕𝗥 logo
TRACTIAN 𝗕𝗥 Scaleup https://tractian.com/
51 - 200 Employees
See all jobs

Job description

Marketing at TRACTIAN:
The Marketing team at Tractian crafts the narrative, defines messaging and positioning, and translates our groundbreaking products and features into tangible customer benefits. Our cross-functional team, spanning Product Marketing, Customer Experience, Growth, Branding, and Events, is dedicated to acquiring new customers and possesses a deep understanding of the business. We collaborate closely with many teams to elucidate how we can help our clients reach their full potential.

What you'll do
The Customer Enablement Specialist ensures that our customers fully leverage the power of Tractian technology. Our mission is to provide world-class training, technical resources, and scalable education to drive product adoption and long-term engagement. We work cross-functionally with Customer Success, Product, and Marketing teams to enhance the customer journey, enabling users to extract maximum value from our solutions.

Responsibilities
  • Develop and execute scalable customer education initiatives, including training programs, webinars, and interactive learning modules.
  • Create and maintain a comprehensive knowledge base, technical documentation, and self-service content to improve customer experience.
  • Collaborate with the Customer Success team to identify common challenges and proactively address them through enablement resources.
  • Design engaging onboarding experiences that accelerate customer time-to-value and improve retention.
  • Work closely with Product and Marketing teams to develop customer-facing materials that simplify complex technical concepts.
  • Conduct regular customer training sessions, including live demos and on-demand content.
  • Gather feedback from customers and Customer Success Managers (CSMs) to refine enablement strategies and content.
  • Leverage data and analytics to measure the effectiveness of enablement initiatives and optimize engagement strategies.

    • Requirements
  • Customer-focused mindset with experience in customer training, enablement, or technical content creation.
  • Proven experience in B2B SaaS, preferably in a role supporting customer education, onboarding, or engagement.
  • Strong ability to translate complex technical concepts into clear, engaging, and easily digestible content.
  • Hands-on experience developing knowledge bases, training materials, and scalable customer education programs.
  • Familiarity with Learning Management Systems (LMS), video creation tools, and in-app guidance platforms.
  • Strong project management skills and ability to lead multiple initiatives in a fast-paced environment.
  • Experience analyzing customer behavior data to refine and improve training and enablement strategies.
  • Excellent communication skills in English, both written and verbal, with the ability to present technical content clearly and effectively.

    • Bonus Point
  • Experience in industrial maintenance, IoT, or industrial technology sectors.
  • Background in instructional design or technical writing.
  • Familiarity with tools like PostHog, Amplitude, Heap, or similar analytics platforms.
  • Public speaking experience, with the ability to conduct training sessions and customer webinars.
  • Previous experience working in a Customer Success or Support team.
    •

    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Other Skills

    • Communication
    Are you interested?

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