E-Commerce Product Manager

Position Summary:

We are seeking a dynamic E-Commerce Product Manager to optimize our digital commerce experience, enhance customer engagement, and drive revenue growth. The ideal candidate has experience in e-commerce, SaaS-based models, or D2C marketing and excels at improving online user experiences.

In this role you will get to:

• Develop and execute the digital commerce roadmap.
• Improve conversion rates through UX enhancements, A/B testing, and checkout optimizations.
• Increase cart additions, reduce abandonment, and drive upsell/cross-sell strategies.
• Develop and execute retention strategies for subscription products.
• Optimize e-commerce experience for seamless renewals.
• Maintain e-commerce dashboards and track key performance metrics.
• Align with business units and document workflows.
• Establish clear stakeholder communication and request management.
• Lead website refresh efforts for a consistent user experience.

Requirements

• 4+ years of experience in e-commerce product management, preferably in a SaaS-based or D2C marketing environment.
• Strong knowledge of e-commerce platforms (BigCommerce preferred) and digital commerce tools.
• Proficiency in Google Analytics, A/B testing, and data-driven decision-making.
• Experience in subscription retention strategies and optimizing digital commerce workflows.
• Ability to collaborate with cross-functional teams, including Marketing, CX, and Data Engineering.
• Strong vendor management experience with third-party commerce and analytics tools.
• Excellent problem-solving skills, attention to detail, and the ability to execute in a fast-paced environment.

Benefits

• Medical, Dental, and Vision plans  
• Company paid basic life and AD&D insurance  
• Company paid short-term and long-term disability  
• Supplemental life insurance options  
• Company paid Employee Assistance Program (EAP)  
• Retirement plan with discretionary company matching  
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options  
• Premium subscription to Calm for employee and dependents 
• Company paid time off (PTO)  
• 13 named holidays, 2 floating holidays, and 4 early-release half days 
• Quarterly Focus Days
• Flexible work arrangements
• Work-from-home expense reimbursement  
• Tuition Reimbursement Program  
• Company orientation and 30/60/90 Day Onboarding 

Who is Riverside Insights? Riverside Insights is a growth-focused business on a mission to elevate one billion lives globally by 2030 through research-based assessments and technology for educational professionals, students, clinical and behavioral health clients, and workforce talent.  

Why Join Our Team?  
At Riverside Insights, achieving real results for students and educators is more than talk – it's what we do. As we grow, so will you, offering the chance to expand your skills on an ambitious, solution-focused team. Join us in making great work possible, where your well-being and dedication to making an impact go hand in hand. If you're ready for an ambitious, collaborative environment, Riverside is the place for you. 

Riverside Insights is an Equal-opportunity Employer: 
Riverside Insights provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Our Commitment to Diversity & Inclusion: 
At Riverside Insights, every employee has the right to a welcoming and inclusive workplace where their diverse backgrounds, experiences, and perspectives are valued and celebrated. 

Thank you for considering joining our growing team and our mission to help elevate potential globally! Please check out www.riversideinsights.com to learn more about our work.