Offer summary

Qualifications:

Fluent in Dutch and English; French is a plus., Strong problem-solving and analytical abilities., Good communication skills with attention to detail., Ability to work independently and as part of a team..

Key responsabilities:

Provide technical and troubleshooting assistance for hardware and software issues.

Deliver first-level technical support and respond promptly to employee inquiries.

Document problems and contribute to the knowledge database.

Assist hardware migration teams with necessary reports and information.

Job description

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

For this role we are looking for an Dutch speaking IT Service Desk Analyst for our team, the person can be based everywhere in EU

Task and Responsibilities:

provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
First level technical support
Provide prompt responses to questions from employees as well as from client’s site
Documentation of problems and knowledge database creation
Provide hardware migration teams with information and appropriate reports and lists
Process Improvement activities
Consult with IT experts, if the appropriate course of action in unclear

Requirements

Language skills: fluent Dutch and English, French is a plus
Technical skills are a plus
Strong problem solving/analytical abilities
Good communication skills
Attention to detail and ability to multi-task handling multiple clients
Ability to work independently as well as willing to follow direction and best practices
Planning and organizing skills
Team player and supportive personality
Candidates have to declare Criminal record extract not older than three months

Benefits