Associate Account Manager

As the Associate Account Manager, you will play a key role in supporting the Sales Representatives, Account Managers, and Marketing teams to ensure smooth day-to-day operations and help drive sales initiatives. You will handle various administrative, marketing, and customer service responsibilities while assisting with Salesforce, Pardot, and other system-related tasks. You will also serve as the primary point of contact for smaller accounts, managing customer inquiries and contributing to the overall success of the sales team.

Who We Are

Wayside Publishing is a progressive developer of world language programs, resources, and materials for middle and high schools across the United States. We partner with educators to craft transformative texts and digital tools that engage students and foster successful communication and understanding across cultures. 

Primary Responsibilities

• Generate quotes, and access codes, and prepare other necessary documentation to assist the sales team and customers.
• Maintain and update Salesforce records, generate reports, and track sales activities to ensure accuracy and timeliness.
• Assist with the preparation of Requests for Proposals (RFPs) in collaboration with Sales Representatives and Account Managers.
• Collaborate with the sales manager and individual sales reps on special projects and monitor ongoing sales benchmarks.
• Conduct account, industry, and regional research to support business development and sales strategies.
• Manage small accounts, respond to customer inquiries, and resolve customer issues to ensure satisfaction.
• Coordinate mass outbound communications, including emails, newsletters, and marketing campaigns.
• Oversee review and pilot program order processing, ensuring accurate and timely 
• Act as a liaison between sales and other internal departments to facilitate smooth communication and project alignment.
• Organize and maintain marketing and sales collateral, ensuring sales teams have the resources needed for success.
• Provide administrative support to the sales staff, including research, data entry, and lead generation.
• Assist with travel arrangements, conference planning, event coordination, and customer support at events.
• Track and report on team-related activities and project statuses to maintain transparency and accountability.
• Travel to conferences, and schools as needed.
• Handle additional tasks and duties as assigned to support the sales team’s objectives.
• Other duties as assigned.

• Minimum of 2 years of professional experience supporting sales functions or sales professionals.
• Experience with sales tracking and reporting within a CRM management tool (Salesforce preferred).
• Strong oral and written communication skills, with the ability to collaborate effectively across teams.
• Excellent time management and organizational skills with a keen eye for detail.
• A self-starter who works well in a collaborative team environment.
• Eagerness to learn and adopt new technology and products to support business growth.
• Ability to address challenges, manage multiple tasks, and deliver solutions efficiently.

What We Offer

• Health insurance with options for dental, vision, life insurance, and more.
• Retirement savings plan with employer contribution.
• Employer-paid STD and LTD policies.
• Paid holidays.
• Work/life balance as a company value.

We believe that traditional hiring policies can hurt the most marginalized people in society, including people of color, people from working-class backgrounds, women, and LGBTQ people. Because we believe that these communities must be centered in the work we do, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

 Wayside Publishing is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.  

When submitting your application, please include a concise cover letter that speaks to your experience, and why this role is the next best step in your career.

NO PHONE CALLS OR RECRUITERS PLEASE.