Offer summary

Qualifications:

Excellent analytical and organizational skills with the ability to work autonomously in a fast-paced environment., Proactive and positive mindset with strong communication skills in English and French., Experience in operational roles within technology or fintech sectors for 3 to 5 years., Familiarity with project management tools and methodologies, and capable of learning new concepts..

Key responsabilities:

Manage projects by liaising with internal and external stakeholders to ensure smooth delivery.

Build and enforce best practices based on experience to improve internal processes.

Ensure client satisfaction and assist them in making informed decisions.

Set, track, and report relevant KPIs for operations to the management team.

Job description

This is a remote position.

The Head of Delivery will be responsible for the day-to-day customer-facing operations: making sure existing clients are/remain happy, projects are delivered

smoothly, and related internal processes are continuously improved. With our beautiful digital transformation platform, we help microfinance banks digitize their

activity so that they are more efficient & less risky. Digital transformation isn’t always easy and requires a lot of decisions to be made. We’re looking for the person

who could replace the founders in making those decisions.

Key Responsibilities

Manage projects liaising with internal and external stakeholders
Capitalize on experience, build best practices and ensure they’re enforced
Implement the right tools and methodology for planning and execution
Ensure our clients are happy and that they make the best decisions possible
Prepare the steps that will lead to the self-onboarding of our clients
Set, track and report the relevant KPIs for operations to the management team

Requirements

Must have:

Excellent analytical & organizational skills, performs autonomously in multithread mode
Proactive, positive mindset, sense of humor and highly culturally sensitive
Great communication skills in both English and French - si vous ne parlez pas bien français, ne perdez pas votre temps
Operational roles, ideally within the technology or fintech sectors (3 to 5 years)
Work in developing countries, especially in Africa
Capable of learning new concepts
Tech & project management stuff and tools

Nice to have:

Other languages are welcome: our team and clients are all across the world
Do you like traveling? You could represent us at industry events and visit clients
Any “hard” skills in marketing, tech (coding / scripting / API, etc.), product management
Experience in startups or as consultants, of digital transformation, microfinance, etc.
Resident in Kenya or in East Africa
Eligible to a VIE

Benefits

Competitive salary and benefits package based on experience. Interested? Want to learn more? Ping us at hello@juakali.io

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