Offer summary

Qualifications:

5+ years' experience in Customer Success operations, preferably in SaaS or Enterprise environments., Strong knowledge of Salesforce and Customer Success platforms; familiarity with Snowflake, Zendesk, and Tableau is a plus., Experience with customer health metrics, renewal forecasting, and Success KPIs., Proven ability to communicate effectively with diverse stakeholders and adapt to evolving business needs..

Key responsabilities:

Collaborate with Success teams to define strategic projects and process improvements.

Work cross-functionally to support operational programs aligned with organizational strategy.

Manage reporting and tools related to customer health, retention, and expansion.

Ensure data integrity across post-sales systems related to Success programs and processes.

Job description

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.

Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including over 45% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.

SUMMARY

The Customer Success Operations team aims to accelerate Wiz’s growth by driving strategy, planning and execution for Wiz’s Success teams. As we continue to grow at an incredible speed, we work to ensure each team member is set up for success at every phase. We take both a bird’s eye view and dive into the weeds to solve problems as a team to drive employee success and revenue.

As a Senior Customer Success Operations Analyst at Wiz, you’ll work collaboratively to execute key initiatives in support of our Global Customer Success Organization.

A successful candidate for this role works in strategic partnership with our Success teams – TAM, Renewals, and Customer Engagement - to identify priorities, execute impactful programs and processes, and drive accountability by measuring results.

This is a remote opportunity that must sit in Eastern or Central time zone.

WHAT YOU’LL DO

Receive feedback from Success teams to help define strategic projects and process improvements to ensure an optimal model for our team and Wiz customers
Work cross-functionally with other teams to support operational programs aligned to the overall organizational strategy
Manage scalable “run the business” activities of the Success organization specifically Reporting, and other tools aligned to customer health, retention, and expansion.
Be responsible for the data integrity across post sales systems (Salesforce, CS platform) of all data relating to Success programs and processes

WHAT YOU’LL BRING

5+ years' experience supporting CS operations activities, ideally at SaaS and/or Enterprise-focused organizations
Strong knowledge of - Salesforce, CS Platforms a must - Snowflake, Zendesk, Tableau a plus
Experience with customer health, renewal forecasting, Success KPIs, scaled programs
Experience implementing programs and processes that scale; a willingness to “roll up your sleeves” to get work done as the organization grows
Comfortable with being flexible in responsibilities as the organization grows and our global team continues to expand. Willing to support the evolving needs of the business
Proven track record of building trust and communicating effectively with a wide variety of stakeholders at all levels and from a variety of functions

Wiz is on a mission to build a special company. To achieve our goal, we are focused on hiring Wizards with different backgrounds, perspectives, and experiences.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.

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