Policy Specialist

Policy Specialist
Looking for a Policy Specialist to join a team that’s responsible for handling complex and high-risk policy inquiries coming from Customer Support and Operations teams. This involves solving some of the most complex Trust & Safety challenges of our time.

Scope:
• Serve as subject matter expert to provide policy guidance for Customer Support and Operations agents
• Solve some of the most complex issues and challenges related to policies that govern multi-dimensional platforms across global communities
• Investigate and resolve complex cases adeptly and efficiently daily 
• Support initiatives to increase policy adherence and quality 
• Triage high risk cases for consultation with key stakeholders like Legal and Comms

Required:
• Exceptional writing and editing abilities and strong attention to detail
• Thoughtful business judgment, critical thinking, and ability to work well under pressure - especially how to balance competing priorities 
• Ability to explain and simplify complex information to others, and do so in a kind manner
• Experience working closely with or on a Customer Support or Operations team

Pluses:
• Background in the Trust and Safety space
• Experience leading trainings or onboarding others
• Experience doing quality assessments or running audits
• Experience in running investigations or running risk assessments for a tech company 

About You:
• You are an experienced communicator with exceptional writing skills
• You are comfortable with giving and receiving feedback, and continuously strive for improvement
• You love solving complex problems by developing consistent rules that can be applied at scale
• You are a team player who thrives in a fast-moving environment 
• You are principled, precise, and show meticulous attention to detail
• You are adaptable to changing priorities and flexible in your approach



Estimated Min Rate: $35.00
Estimated Max Rate: $40.00

Note: Any pay ranges displayed are estimations.  Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description.  All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.  All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.