Offer summary

Qualifications:

Bachelor’s degree or equivalent experience required, Demonstrated success in customer service or account management, Excellent communication skills, both written and verbal, 1-3 years of experience in a sales operations related field preferred..

Key responsabilities:

Creating and maintaining exceptional relationships with key client stakeholders and internal partners

Providing excellent customer service through creative problem solving and timely communication

Supporting the full sales life cycle including tracking client opportunities and preparing for meetings

Coordinating with internal partners to facilitate consultant onboarding and managing engagement-related contracts.

Job description

Make a difference. Be happy. Grow your career.

The Account Manager on our Client Partnerships team is a trusted resource to Nordic clients and is responsible for providing excellent customer service through the course of day-to-day support and coordination of sales activities. This position is a critical part of the Client Partnerships team and serves as the central point of contact for clients, managing business opportunities, solving problems in the spirit of Nordic’s maxims, and providing operational support.

Key Responsibilities

The Account Manager will have the following key responsibilities which include, but are not limited to:

Creating and maintaining exceptional relationships with key client stakeholders and internal partners
Providing excellent customer service through creative problem solving in addition to timely and professional communication
Anticipating client needs and responding attentively to inbound client requests
Supporting the full sales life cycle including tracking and responding to client opportunities, confirming contract details and extensions, assisting with proposal development, preparing for client meetings and onsite visits, and capturing client feedback
Scheduling interviews for Nordic consultants, clients and consultant on-site leads
Preparing and managing engagement-related contracts and documents
Coordinating with internal partners to facilitate consultant onboarding to Nordic’s clients’ sites
Developing and complying with internal processes to maintain relevant customer details such as: business opportunities, client contacts, and communications
Assisting with and attending Nordic special events and conferences at Corporate office or other locations
Collaborating with internal team members to continually enhance operational processes to improve business operations, client experience, and operational efficiency
Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary