Offer summary

Qualifications:

2+ years of experience in client success or account management., Fluent in English with excellent communication skills., Strong organizational skills to manage multiple accounts., Familiarity with digital marketing services like SEO, PPC, and web development..

Key responsabilities:

Lead the onboarding process and align client goals with campaign setups.

Serve as the primary point of contact for clients, ensuring clear communication.

Manage client accounts by tracking tasks and deadlines across teams.

Generate reports on campaign performance and conduct client check-ins.

Job description

Our client, a digital marketing agency specializing in SEO, PPC, and web development, is looking for a Client Success & Account Manager to manage client relationships, oversee campaign execution, and ensure a seamless service experience. This is a client-facing role that requires strong communication, organization, and project management skills. While marketing strategy expertise is not required, a solid understanding of digital marketing processes is essential for effective client and team communication.

Location: Fully-Remote (Work from Home), 9 AM - 5 PM EST

Key Responsibilities:

Lead the onboarding process, aligning client goals (e.g., lead volume, conversions) and setting up campaigns for success.
Serve as the primary point of contact for clients, ensuring clear communication and smooth execution of services.
Manage client accounts by tracking tasks, setting deadlines, and following up on deliverables across SEO, PPC, and Web Development teams.
Oversee campaign execution, ensuring client requests are met accurately and on time.
Conduct client check-ins and performance reviews via Slack, email, and GoHighLevel.
Generate reports on campaign performance, summarizing key metrics and next steps.
Ensure all client tasks and deliverables are properly logged in Jira, tracking project progress efficiently.
Drive client renewals and long-term partnerships by showcasing value and identifying opportunities to expand services.
Proactively identify client needs and potential areas for service improvement.

What Success Looks Like:

Strong client relationships resulting in high retention and satisfaction.
Seamless project execution, ensuring all marketing deliverables are met.
Clear and professional communication, making clients feel supported and well-informed.
Accurate performance tracking and reporting, ensuring transparency and accountability.
Proactive issue resolution, preventing miscommunication and ensuring client expectations are met.

Qualifications:

2+ years of experience in client success, account management, or a similar client-facing role.
Fluent English speaker with excellent communication skills and a neutral or minimal accent.
Strong organizational skills with the ability to manage multiple accounts and track ongoing projects.
Familiarity with digital marketing services (SEO, PPC, web development).
Experience using CRM/project management tools like GoHighLevel and Jira is a strong plus.
Comfortable working in a fast-paced, remote environment.

Nice-to-Have (But Not Required):

Previous experience working at a marketing agency.
Basic understanding of performance marketing and lead generation.
Experience working with clients in industries such as healthcare, law, or service-based businesses.

Opportunity:
This role is ideal for someone who thrives in client management, keeps projects on track, and ensures clear communication between teams and clients. If you have strong communication skills, a solid understanding of marketing operations, and the ability to manage multiple client accounts efficiently, we encourage you to apply!