ADTS Engineer

Job Summary

As part of the commercial team, the principle function of the ADTS (Application Development & Technical Service) is to provide a world class Technical Service for all ColorMatrix/Avient customers in Germany, Switzerland and Austria. Each region within the EMEA area operates a ‘sales cell’ structure where a Regional Account Manager, ADTS Engineer and Customer Service Sales Support Representative work together to deliver the overall regional sales budget.

The ADTS Engineer is mainly responsible for; converting new customers to ColorMatrix/Avient metering systems and products, conducting new product and equipment trials (internal and external), attending customer sites for maintenance visits, technical and commercial meetings, problem solving, training, refurbishing equipment and managing complaints as required.

The role is home office based with between 60-80% travel to customer sites. This will include customers located in Germany, Switzerland and Austria. This is an exciting opportunity for an individual who is keen to learn and develop both their technical and commercial skills. On the job as well as internal and external training is given as part of the growth and development of the successful candidate.

The role comes with a company car, mobile phone, laptop and pension benefits.

Essential Functions

Participation in the development of:

• New customers
• New products/applications
• New equipment lines
  
  

On-site Technical Service/support Including

• Manage product trials
• Equipment audits/maintenance
• Customer stock control support
• Safety analysis
• Data analysis
• Customer training
• Process optimization
• Complain management
  
  

Remote Support Including

• Project planning
• Trial planning/preparation
• Technical support – email, telephone
• Communication of all customer interactions (Internal written technical reports)
• Project planning for high value sales opportunities
• Management and resolution of customer complaints/technical issues
  
  

Commercial management of allocated customers within the sales region including:

• Arranging specific product samples
• Preparation of a written product trial plan
• Selection of the correct equipment items for the specific application
• Efficient planning of travel and work schedule
• Attendance and input at weekly 'cell' meeting and implementation of subsequent actions
• First point of contact for customer quality issues and recommendations on the next steps to the 'cell'
• Demonstrating ColorMatrix/Avient values on-site with customers
• Continuous learning of product knowledge and liquid systems
• Education of customers on ColorMatrix/Avient products and their benefits
• Completion of Technical reports with customer sign off
• Manages successful resolution of customer complaints/issues.
  
  

Education And Experience

• Bachelors-Chemical Engineering or Equivalent Experience
• Minimum of five years direct relevant work experience
• Ability to operate independently
• Problem solver
• Fluent German and English (written and spoken)
• Good interpersonal skills
• Flexible and willing to travel
  
  

Environmental, Health, Safety, & Security (EHS&S) Requirements

• Avient integrates EHS&S into all aspects of our operations. Each position at Avient is responsible for complying with all applicable EHS&S requirements. Additionally, employees and management are responsible for reporting all EHS&S incidents immediately to ensure we keep EHS&S a priority within the organization.
• Security includes physical security and cyber security.
  
  

Who We Are

Avient Corporation provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include:

• Dyneema®, the world’s strongest fiber™, enables unmatched levels of performance and protection for end-use applications, including ballistic personal protection, marine and sustainable infrastructure and outdoor sports
• Unique technologies that improve the recyclability of products and enable recycled content to be incorporated, thus advancing a more circular economy
• Light-weighting solutions that replace heavier traditional materials like metal, glass and wood, which can improve fuel efficiency in all modes of transportation and reduce carbon footprint
• Sustainable infrastructure solutions that increase energy efficiency, renewable energy, natural resource conservation and fiber optic / 5G network accessibility
  
  

Avient employs approximately 10,000 associates and is certified ACC Responsible Care®, a founding member of the Alliance to End Plastic Waste and certified Great Place to Work®. For more information, visit www.avient.com.

Why Avient

Avient Corporation is a world-class sustainable organization built on innovation, collaboration, and employee development. We are committed to providing a supportive and dynamic work environment where our diverse associates can grow and succeed, as well positively impacting our planet and the communities we serve. Our Great Place to Work culture, values, and benefits make Avient an employer of choice for top talent.

At Avient, we believe diversity of ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this, we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions on hiring, promotion, development, compensation or advancement are based solely on a person’s qualifications, abilities, experience and performance.

Avient Corporation is a drug free workplace. Avient is an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, sex, sexual orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran’s status, or other legally protected classification in accordance with applicable federal, state and local law.