Offer summary

Qualifications:

Previous experience in customer service, collections, or a call center environment preferred., Strong communication and negotiation skills are essential., Ability to work efficiently in a remote setting with minimal supervision is required., High school diploma or equivalent is mandatory..

Key responsabilities:

Handle inbound and outbound collection calls in a professional manner.

Assist customers in resolving account delinquencies and setting up payment arrangements.

Educate customers on repayment options and maintain compliance with regulations.

Accurately document customer interactions and meet key performance metrics.

Job description

Job Title: Customer Service Collections Representative

Job Overview:

We are seeking detail-oriented and customer-focused Customer Service Collections Representatives to join our client. This 100% remote position is available to candidates residing in FL, TN, GA, KY, AL, OH, WV, VA, SC, MD, OK, AR, and NC. In this role, you will engage with customers to provide assistance with account inquiries, process payments, and resolve outstanding balances while maintaining a high level of professionalism and compliance with industry regulations.

Compensation:

$17.00 per hour, paid biweekly
Overtime paid at time and a half

Work Schedule:

Monday to Friday, 11:30 AM - 8:00 PM EST
One Saturday shift every four weeks (9:00 AM - 3:30 PM), with a compensatory day off the following week
Opportunities for mandatory and voluntary overtime as needed

Key Responsibilities:

Handle inbound and outbound collection calls in a professional and courteous manner
Assist customers in resolving account delinquencies and setting up payment arrangements
Educate customers on available repayment options and company policies
Maintain compliance with regulatory guidelines and internal protocols
Accurately document all customer interactions and follow-up actions in the system
Meet or exceed key performance metrics, including call volume, handle time, and adherence standards

Qualifications and Skills:

Previous experience in customer service, collections, or a call center environment preferred
Strong communication and negotiation skills
Ability to work efficiently in a remote setting with minimal supervision
Proficiency in basic computer applications and CRM software
High school diploma or equivalent required

Why Join Us?

As a Customer Service Collections Representative, you will be part of a dynamic team within the financial services industry. This role offers a structured work schedule, competitive pay, and opportunities for growth while working in a fully remote environment. If you have excellent problem-solving skills and a customer-first approach, we encourage you to apply!

About Us:

Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology.

Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.

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