Remote Marketplace Administrator

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Job Title: Remote Marketplace Administrator (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $1,000 - 1,200 USD/month based on experience via ACH

Schedule: Monday - Friday, working schedule must align closely to UK business hours

Job Overview:

Our client is a leading e-commerce company headquartered in Poole, UK. With a focus on innovation and customer-centricity, our client is rapidly expanding its portfolio of brands. The company leverages technology and data analytics to drive growth and enhance customer experiences. By pursuing strategic initiatives like market expansion, diversification, and operational excellence, our client aims to achieve significant growth and become a major player in the global e-commerce market.

The company’s strategy includes scaling existing brands, launching new ones, and acquiring complementary businesses. Core growth drivers include:

• Innovation: Embracing AI, automation, and data analytics to enhance operations and customer engagement.

• Market Expansion: Penetrating international markets, particularly in the UK, USA, Canada, and Australia.

• Diversification: Developing a portfolio that balances market risks and captures emerging opportunities.

The Marketplace Administrator is responsible for supporting the smooth operation of our Amazon and eBay stores by managing a range of administrative and logistical tasks. This role involves handling sales reports, FBA (Fulfilment by Amazon) and export shipments, stock investigations, and maintaining accurate product data. They will play a crucial role in ensuring that marketplace operations run efficiently, keeping inventory and sales data up to date, and maintaining effective communication with internal teams and external partners, including couriers, distribution centres, and account managers.

This role is ideal for someone looking to develop their skills in e-commerce administration and gain hands-on experience with Amazon and eBay marketplace operations. The ability to work efficiently, manage multiple tasks, and maintain strong attention to detail is essential.

Responsibilities:

• Generate and distribute sales reports for the USA, Australia, and other marketplaces as required.
• Create and manage FBA (Fulfilment by Amazon) shipping plans, ensuring accurate labelling and compliance with Amazon’s guidelines.
• Book courier shipments and track deliveries
• Update shipment statuses in internal systems and notify relevant teams of any delays or discrepancies.
• Coordinate Amazon documentation for export shipments, ensuring compliance with international shipping requirements.
• Investigate missing stock
• Generate, review, and update stock reports, ensuring inventory levels are accurately reflected.
• Work with the distribution centre to request and verify product details, including SKU updates and stock movements.
• Locate, download, and organise product images, ensuring they are correctly uploaded to internal systems and marketplace listings.
• Update product descriptions, pricing, and attributes on Amazon and eBay as required.
• Adjust sales orders and customer service figures in line with returns, refunds, and stock updates.
• Work with internal teams to provide data for customer service and dispute resolution.
• Stay informed of marketplace updates and flag any policy changes that may affect operations.

Qualifications, Skills and Key Competencies: :

• No specific degree requirement, but qualifications in Business Administration, Supply Chain, or a related field are advantageous.
• Minimum of 2 years of experience in customer service roles.
• At least 1 year of experience in an administrative role.
• Experience working with suppliers and purchasing processes is preferred
• Proficient in Microsoft Excel for data management and reporting
• Experience with ERP systems, ensuring accurate data entry and maintenance.
• Strong understanding of purchasing processes, including raising purchase orders and managing inbound stock.

Benefits:

• Competitive Salary: We offer a competitive salary commensurate with experience and qualifications.
• Paid Time Off: 20 days of paid vacation per year.