Bachelor’s degree or equivalent experience, 2+ years of B2B inbound/outbound sales experience, Strong communication skills—written, verbal, and active listening, Experience in tech sales, ideally SaaS..
Key responsabilities:
Generate leads through market research and opportunity generation
Engage leads and build relationships via calls, emails, and video prospecting
Qualify prospects using BANT and set appointments with Account Executives
Achieve and exceed weekly and monthly metrics for meetings and qualified leads.
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Hiver is the world’s first customer service platform built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automations from the Gmail interface, without sacrificing any time on learning new software or switching tabs.
Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Canva, Vacasa, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others, are powered by Hiver.
After an initial round of angel funding from Citrix Startup Accelerator and Paytm Founder Vijay Shekhar Sharma, Hiver raised a $4 million Series A round of funding in 2018 from Kalaari Capital and Kae Capital. And in 2022, Hiver further raised $22m in Series B, led by K1 Capital, with participation from existing investors – Kalaari Capital, Kae Capital and AngelList.
Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction.
At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $22 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.
Opportunity
Hiver is looking for a Sales Development Representative who will be involved in all aspects of generating leads right from market research, opportunity generation to attending inbound requests.
Please note: This role involves inbound cold calling and working in the US shift
What you’ll be working on?
Working with AE's to identify net-new opportunities and create new pipeline
Doing a mix of inbound and outbound lead generation
Understanding the target market, the industry and the business requirements that come with it and position Hiver’s value proposition accordingly
Identifying champions and key stakeholders within target accounts
Engaging leads, building relationships, and discovering new sales outlets through calls, emails, video prospecting, and other innovative methods
Use BANT to qualify prospects and set appointments with the AEʼs
Achieving and exceeding weekly and monthly metrics (meetings, qualified leads, new contacts, etc.)
Maintain consistent and meaningful prospect outreach via phone, email, and social platforms.
Creating engaging and personalized email communication
Discovering new leads/key stakeholders for each account through internet research and social media monitoring/messaging, using tools such as LinkedIn Navigator, Twitter
Successfully manage and overcome prospectsʼ objections and rejections
Maintain an active social presence on LinkedIn that generates strong brand awareness
Be a part of training sessions on skills-based and best practices
What are we looking for?
Bachelor’s degree or equivalent experience
2+ years of B2B inbound/outbound sales experience with a proven track record
Strong communication skills—written, verbal, and active listening
Experience in tech sales, ideally SaaS
Proficiency with CRM, LinkedIn, Sales Navigator, ZoomInfo, Lusha
Thinks on their feet and handles unexpected questions with confidence.
Thrives in a fast-paced, high-energy environment.
Highly organized with excellent time management
Required profile
Experience
Spoken language(s):
English
Check out the description to know which languages are mandatory.
Other Skills
Active Listening
Time Management
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