Offer summary

Qualifications:

Bachelor's degree preferred, 3-4+ years of IT experience required, Experience with Google Suite, AWS, and Atlassian Suite, Knowledge of NIST security policies and SOC2 / HI-TRUST security policies is a plus..

Key responsabilities:

Provide customer-focused technical end-user support for technology services

Manage technical support ticket queue and assist with third-party software applications

Conduct onboarding training for new hires and provide onsite support as needed

Assist in various IT initiatives, endpoint lifecycle management, and application management.

Job description

About Us

Our culture is built on passion, innovation, and transparency. We support each other unequivocally and we value strong communication, which stems from our love for our work, our clients, and our people.

We cultivate an environment that promotes collaboration, taking ownership, and ensuring voices are heard at every level. We believe in enabling innovative self-starters who are passionate about making a positive impact on healthcare administration. We foster continuous growth through our learning & development programs and our commitment to creating a diverse and inclusive culture.

*MUST be based in the Greater Minneapolis-St.Paul area*

Mission

The mission of the IT Team is to ensure that all employees in a remote-first environment have the technology they need to get their jobs done. Your role specifically is to provide customer-focused technical end-user support for the company’s technology services including hardware and network troubleshooting, desktop software support, and response to system and security alerts.

Outcomes

Provide technical support for Andros' employees and contractors
- Manage technical support ticket queue by being the first touch on all tickets
- Support and manage third party and internal software applications
- Assist in the maintenance of endpoint and data security systems
- Manage Rippling IT MDM Platform and assist with Application Management
- Provide onsite support as needed in our collaborative space in St Louis Park for customer and company meetings
- Provide onboarding training for new hires
Assist in various IT initiatives and projects
- Endpoint lifecycle management
- Atlassian Platform Support

Role-Specific Competencies

Demonstrated ability to build trust and effectively advise business leaders in technology solutions
Ability to own decisions and effectively implement technology solutions that have company-wide impacts
Ability to assist in executing strategic initiatives while effectively collaborating and team building across functions to achieve results
Outstanding interpersonal skills and an ability to establish strong relationships with all levels of the organization and external partners
Incorporates broad functional business and industry knowledge to develop business-aligned IT strategies
Has a passion for people development, innovation, process improvement, and technology
Relevant technologies/software: Google Suite, AWS, Atlassian Suite, Active Directory, O365 Security/Defender, VPN, Windows OS, Mac OS, Cloud-VOIP
Experience with the Rippling IT Cloud is a plus
Certifications - Experienced multi-software admin, working knowledge of NIST security policies and SOC2 / HI-TRUST security policies, and G Suite Admin Certification are a plus for the role
Must be able to manage and schedule multiple projects on an ongoing basis with the ability to prioritize and work independently and as a team member

Desired Qualifications