Offer summary

Qualifications:

Advanced upper intermediate English proficiency, both verbal and written., Experience with social media and customer service platforms., Highly organized, self-disciplined, and able to work under pressure., Familiarity with Zendesk/Freshdesk and a passion for blockchain technologies is a plus..

Key responsabilities:

Answer client inquiries and resolve issues effectively.

Contribute to the development of a multi-language knowledge base.

Collect client feedback and suggest product improvements.

Analyze social media metrics and manage customer reviews to enhance satisfaction.

Job description

Do you take English conversations like a duck to water? Do you like to be helpful and impact people’s everyday lives? We’re looking for a Customer Support Representative (Junior/Middle level), who will gladly join our Wirex team! Send your CV and start your career in the fintech industry!

Who we are:

We’re Wirex, and we’re not like anyone else. Why? Because we tend to do things our own unique way before anyone else does them – like creating the world's first crypto rewards program, a debit card that accepts crypto payments, and DeFi-powered savings accessible to everyone.

Our vision is a world in which everyone can enjoy the benefits of digital currency – from the power to send money around the world near-instantly without breaking the bank to buying, storing, and exchanging 130+ top tokens on a secure, easy-to-use platform at some of the best rates in the industry.

We must be doing something right because more than 5.5 million people across 130 countries are helping to change the world by using Wirex.

Type of Cooperation: B2B Contract.
Working Hours: 10:00-10:30 AM start + 8 hours full-time.

What you will do:

Answer clients' questions and help resolve the issues.
Participate in building Wirex multi-language knowledge base and community.
Be ready to collect feedback from the clients and share product improvement ideas.
Cooperation with other departments regarding customer requests.
Improve customer satisfaction and brand reputation by managing and responding to reviews on Trustpilot, Google Play, and Apple Pay.
Analyze metrics from social media and review platforms, providing regular reports.

Requirements:

Advanced/“strong” upper intermediate English (both verbal and written).
Experience working with social media and platforms.
Fast learner and flexible for changes.
Highly organized and self-disciplined.
Able to understand clients' issues, and questions, and figure out the best-fit solution.
Capable of working under pressure and handling clients with a negative attitude.

Will be a plus:

Experience in customer service or technical support.
Familiar with Zendesk/Freshdesk and Atlassian products.
Passionate about Bitcoins and blockchain technologies.

Benefits:

Premium tariffs for our product.
Semi-remote work with flexible hours—work from home or office.
Home office allowance.
Virtual share options scheme after the probation period.
Comprehensive medical insurance after the probation period.
Generous vacation policy: 23 business days of paid leave + 12 paid floating holidays.
Paid sick leave, Birthday, and Anniversary leave.
Length of Service Holidays.
Engaging in online events for learning and enjoyment.
Coworking with all facilities and shelter.