Senior Customer Service Manager - DACH

CoachHub is on a mission to democratise coaching for all career levels worldwide. We need an amazing team to achieve this, so we’re bringing together kind, smart and highly-skilled people from all corners of the globe.

If you'd like to shape the success story of a fast-growing, award-winning company and the leading global digital coaching platform - get in touch!

We are looking for a Senior Customer Success Manager for our DACH region. You will play a key role as brand ambassador and will help retain, delight and grow a portfolio of clients by relentlessly showing the value of our solution.

Location: Remote from Germany or Spain 
Contract Type: Permanent staff 
Required: Fluency or native German skills

Key Responsibilities:

• Owning the customer lifecycle, from onboarding to adoption alongside your sales representative.

• Building and developing long-term customer relationships through strategic planning and trustworthy cooperation.

• Developing retention and licence activation strategies thanks to a good understanding of customers goals and stakes, and delivering against them.

• Consulting on our digital coaching solution and how it fits into a long-term L&D eco-system, leadership development and/or  transformation business initiatives;

• Nurturing and promoting organisational growth through strong product adoption and education.

• Relational Management, being the internal customer ambassador to lobby product feedback, needs and escalations.

• Performing Strategic Business Reviews to ensure our customers are adopting, using and perceiving value from our solution.

Your Profile:

• 4+ years relevant experience in a client facing role, handling a key account portfolio superior to €700K with clients of minimum €250K ARR.

• Strong problem solving skills where you  enjoy supporting customers through their journey of adopting new products. 

• Experience of working in a fast-paced scale-up environment.

• You can establish credibility, present, and communicate effectively at all levels of an organisation.

• You know how to leverage data for meaningful decision making and have strong business acumen.

• Growth mindset constantly willing to develop new skills. 

• Mentoring skills, helping more junior CS team mates succeed and grow.

• You are familiar with HR, Learning & Development or Coaching industries.

• Comfortable working in an autonomous environment where you have the freedom to manage your time and priorities. 

• Fluency or native German and professional level of English.

We offer:

• Your own personal business coach: you will be able to experience the best-in-class coaching experience we offer to our client.

• Earn a competitive salary and package

• Have a job with a meaningful purpose and a powerful mission.

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About CoachHub

CoachHub is your trusted global talent development platform. We enable behavioral change with world class coaching delivered through our state-of-the-art digital platform. Every day, we reinvent people development to support individual, collective and organizational transformation.

Our scientific, holistic coaching approach has been formulated by our Innovation Lab, a collective of in-house learning experts, behavioral scientists and a dedicated Science Council of research leaders from around the world. Together, they leverage scientific evidence and platform insights to maximize business impact and drive innovation at CoachHub.

Our global pool of over 3,500 certified business coaches in 90 countries offer coaching sessions in over 80 languages to more than 1,000 enterprise clients across six continents and are supported by our international team of over 400 dedicated CoachHubbers.

We provide personalized, one-on-one coaching at scale with our AI-enabled technology platform that offers a simple and elegant user experience and a seamless coaching journey.

In June 2022, CoachHub closed a $200M Series C funding round, bringing its total funding to $330M. Read more about our announcement and plan for the future here.