TAOS Consultant, Offers

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Talent Acquisition Operations Consultant plays a key role in coordinating recruiting operations as part of the Human Resources Service Delivery (HRSD) team. This role is designed for an individual who thrives on operational excellence, critical thinking, and continuous improvement.
The Consultant will collaborate with cross-functional teams at all levels of the organization including, HR, hiring managers, and senior leadership—and contribute to building a culture of innovation, process improvement, and superior service delivery for internal and external customers by creating a best-in-class candidate care and pre-boarding experience to all prospective hires.

Job Description

Core Responsibilities

• Oversee an efficient and effective candidate hiring process, ensuring timely updates across all stages, including interview, offer letter and pre-employment actions.
• Act as a liaison between candidates, business partners, and hiring teams to ensure clarity and alignment throughout the interview and pre-boarding process.
• Promote a positive and inclusive culture, serving as a champion of the company’s mission through each candidate touchpoint.
• Address complex stakeholder and candidate inquiries with innovative solutions, balancing the need for efficiency with a high-quality experience. 
• Maintain a deep understanding of candidate and hiring manager needs and act as a trusted advisor in all interactions.
• Leverage CRM technology to facilitate communication, enhance service delivery, and resolve issues.
• Evaluate current processes and propose actionable improvements by regularly assessing the effectiveness of existing workflows and make recommendations for operation and process improvements.
• Ensure systems and data integrity are maintained throughout the hiring process.
• Remain compliant with all regulatory and company specific requirements, ensuring accurate reporting and documentation.
• Support special projects related to process optimization and candidate experience enhancements.

​Additional Requirements

• Proven experience delivering exceptional customer service, with the ability to identify needs, develop solutions, and meet expectations.
• Outstanding attention to detail and accuracy with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strong problem-solving skills with an emphasis on continuous improvement.  Demonstrated ability to drive operational outcomes.
• Excels in a team environment, bringing positive and a solution-focused attitude towards every interaction.
• Ability to listen, adapt, and influence others effectively.  Serve as a trusted consultant to drive positive change across processes and systems.
• Proven ability to manage a large number of tasks while maintaining focus and quality control.
• Capable of communicating across all levels of the organization, demonstrating professionalism and tact in all interactions.
• Regular, consistent, and punctual attendance.  Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Continual Improvement Process, Customer Experience (CX), Identifying Customer Needs, Problem Resolution

Compensation

National Pay Range: $20.51 USD-$48.06 USD

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

2-5 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.