Offer summary

Qualifications:

Previous experience in property management or customer service is required., Excellent written and verbal communication skills are essential., Proficiency in property management software and Microsoft Office is necessary., An Associate’s or Bachelor’s degree is preferred but not mandatory with relevant experience..

Key responsabilities:

Manage day-to-day scheduling for multiple properties and ensure efficient operations.

Serve as the primary contact for tenant inquiries and coordinate maintenance requests.

Assist property managers with administrative tasks related to leases and documentation.

Support marketing efforts for vacant units and contribute to tenant satisfaction strategies.

Job description

This is a remote position.

Role Name: Property Management Assistant

Schedule:

Monday to Friday 9am to 12pm CST

Client Timezone: Central Time Zone (Chicago)

Client Overview

Be part of an ambitious real estate management company overseeing a diverse portfolio of 200+ multifamily units and retail storefronts in the bustling Chicago area. This growing operation is looking to enhance its property management capabilities and potentially expand its services, offering you an exciting opportunity to contribute to the company’s growth and success in the dynamic real estate market.

Job Description

As a Property Management Assistant for our forward-thinking real estate firm, you’ll be the linchpin of our day-to-day operations, ensuring smooth communication between tenants, property managers, and owners. This remote position offers the flexibility to work from anywhere while being at the center of our property management activities. You’ll handle a wide range of tasks, from scheduling maintenance to responding to tenant inquiries, and potentially assist in business development efforts. This role is ideal for a proactive, organized individual with excellent communication skills and a passion for real estate. Bilingual candidates (English/Spanish) are especially encouraged to apply, as you’ll have the opportunity to serve our diverse tenant base effectively.

Responsibilities

Manage and optimize day-to-day scheduling for multiple properties, ensuring efficient operations
Serve as the primary point of contact for tenant inquiries, promptly responding via email and text messages
Coordinate and follow up on maintenance requests, ensuring timely resolution of issues
Assist in tenant communication, including lease renewals, rent collection reminders, and property updates
Support property managers in administrative tasks related to lease agreements and property documentation
Utilize property management software to maintain accurate and up-to-date records
Potentially reach out to other property owners in the area to explore acquisition or management opportunities
Assist in creating and distributing marketing materials for vacant units or new services
Collaborate with the accounting team to ensure accurate and timely rent collection and expense tracking
Contribute to the development of strategies to improve tenant satisfaction and retention

Requirements

Previous experience in property management, customer service, or a related field
Excellent communication skills, both written and verbal, with a focus on professional and courteous interactions
Fluency in English required; Spanish fluency is a strong advantage for serving our diverse tenant base
Proficiency in using property management software and Microsoft Office suite
Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment
Detail-oriented with a keen eye for accuracy in documentation and record-keeping
Ability to work independently and proactively in a remote setting
Customer-service oriented with a positive attitude and problem-solving mindset
Familiarity with real estate terminology and practices is beneficial
Flexibility to occasionally handle urgent matters outside of regular working hours
Associate’s or Bachelor’s degree preferred but not required for candidates with substantial relevant experience
Willingness to learn and adapt to new technologies and processes as the company grows