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Operations Specialist

Remote: 
Full Remote
Contract: 
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Offer summary

Qualifications:

High School degree or equivalent required; college degree preferred., At least two years of administrative experience is necessary., Strong attention to detail and effective problem-solving skills are essential., Proficient in Microsoft Office Suite and possess excellent communication skills..

Key responsabilities:

  • Review and confirm estimates and files completed by the Technical Repair Estimator team.
  • Complete estimates using industry-standard software and provide valuations for wood cabinetry and furniture.
  • Assist the Operations Manager with analysis of team metrics and propose process improvements.
  • Ensure proper file completion, follow-up, and support the department in meeting Service Level Agreements.

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itel Insurance SME https://www.oneitel.com/
51 - 200 Employees
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Job description

Job Details
Job Location:    Richmond, VA
Position Type:    Full Time
Salary Range:    Undisclosed
Description

JOB SUMMARY

The Operations Specialist position performs quality assurance and analytical tasks related to wood cabinet and furniture repair estimates, supporting the Technical Repair Estimator team.

 

KEY RESPONSIBILITIES

  • Reviews estimates and files completed by the Technical Repair Estimator team to ensure that the submitter’s request has been met
  • Confirms completion of estimate, support components, billings, and close out the file.
  • Using industry standard software, such as Xactimate, completes the estimate by providing a valuation of wood cabinetry and/or furniture on an as needed basis which is used by the submitter and compared to our repair estimates to determine the disposition of the damaged items. (i.e. repair vs. replace)
  • Follows-up on incomplete file submissions
  • Communicates any next steps to other team members
  • Assists Operations Manager with analysis of team metrics, such as cycle times
  • Assesses ways that various processes can be streamlined or automated and propose these changes to the Operations Manager
  • Delivers clear, accurate estimates and replacement valuations that meet the submitter’s needs
  • Supports the department in meeting Service Level Agreements
  • Ensures proper file completion and follow-up, queue management
  • Improves efficiency in order to buy back capacity

 

 

ROLE QUALIFICATIONS

EDUCATION & EXPERIENCE

REQUIRED

  • High School degree or equivalent
  •  At least two (2) years of administrative experience
  • A general knowledge of woodwork, refinishing, and restoration.
  • Strong customer service orientation;
  • Strong attention to detail;
  • Effective problem solving;
  • Excellent written and verbal communication skills;
  • Ability to organize and manage multiple priorities and to work in a fast-paced environment;
  • Consistently demonstrates integrity and ethics
  • Proficient with Microsoft Office Suite or related software

 

 

 

 

PREFERRED

  • College Degree
  • Professional certifications in related field
  • Knowledge in woodworking or construction

 


KEY COMPETENCIES

  • Results-Orientedability to plan, schedule and organize professional schedule to achieve strategic goals within or ahead of established time frames
  • Adaptability to Changeability to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environment
  • Interpersonal Communicationability to choose a communication behavior that is both appropriate and effective for a given situation; the ability to understand and manage your own emotions, as well as recognize and influence the emotions
  • Team Orientation and Collaboration:  ability to successfully build and maintain collaborative relationships to work effectively together as a team through shared responsibility, respect, and empathy to complete a shared goal for a common good
  • Accountability:  ability to act with a clear sense of ownership; takes personal responsibility for decisions, actions, deliverables, and failures; establishes clear responsibilities and processes for monitoring work and measuring results; embraces experimentation, creativity, and positive change
  • Cultural Competenceability to understand and respect values, attitudes, beliefs, and mores of the member that differ across cultures, and to consider and respond appropriately to these differences in planning, implementing, and evaluating health programs and interventions

 

 

WORKING CONDITIONS/EQUIPMENT USE

  • Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions
  • Must be able to lift up to fifteen (15) pounds
  • Frequent use of office machines to include telephone, computer, and printer
Qualifications

Required profile

Experience

Industry :
Insurance
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Communication
  • Teamwork
  • Detail Oriented
  • Problem Solving

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