Offer summary

Qualifications:

Fluent in French and English, both written and spoken., Strong understanding of customer support through various digital platforms., Experience in sales or turning customer inquiries into sales opportunities., Excellent communication and problem-solving skills..

Key responsabilities:

Provide exceptional customer service via email, phone, and LiveChat.

Assist customers in their purchasing journey and resolve inquiries promptly.

Collaborate with the logistics team to ensure timely delivery of products.

Report issues and follow up on customer inquiries to enhance satisfaction.

Job description

Ready to disrupt industries and work day and night to build the next big thing? Do you have a strong understanding of providing customer support through phone, email, chat, social media, and digital platform interactions? Do you see every interaction as a sales opportunity?

We are a dynamic e-commerce company currently looking for an experienced Customer Service Agents in French and English to join our talented Customer Service Team working remotely from Morocco - to help us grow. We need someone strong, ambitious, with potential to develop and bring the attention and care to the customer to a whole new level.

As our new team member, you will work on our three leading brands within the Home & Living category and be involved in transforming our online webshops into industry leaders in the United States, UK, and European markets. An ideal candidate can turn a customer inquiry into a sales opportunity—we sell furniture online. 40% of our communication is LiveChat, 30% Emails, and 30% of our interactions are over the phone.

What you will do daily:

Conduct stellar communication with the customers via email, telephone, or LiveChat
Turn a conversation into a positive experience and support customers to buy (LiveChat, Email or Phone)
Assist with our website visitors through a Live Chat app;
Handle and timely respond to customer inquiries;
Turn the possible unfavorable situation into a positive one by listening, demonstrating compassion and expertise, and resolving the issue to benefit both the client and the company;
Boost the client satisfaction and our brand’s Trustpilot rating;
Work closely with the logistics team to ensure timely delivery to our customers;
Assist in tracking shipped parcels and notify customers on request;
Follow up on inquiries and delayed payments;
Report any found issues to your supervisor or the relevant department;
Ensure a smoother shopping experience for customers by guiding them through the shopping process.
Depending on your development, interest and skills, we will be able to offer other interesting assignments outside of these described tasks.