Offer summary

Qualifications:

4+ years of experience in B2B SaaS Customer Success managing a large portfolio., Strong commercial focus with proven ability to drive product adoption and secure renewals., A relevant degree or strong academic background is essential., Tech-savvy with problem-solving skills, comfortable with complex SaaS platforms..

Key responsabilities:

Manage a large portfolio of approximately 100 accounts, ensuring successful onboarding and engagement.

Act as the main point of contact for clients, proactively identifying their needs and driving value.

Develop strategies to maximize product utilization and help customers achieve measurable outcomes.

Conduct quarterly business reviews to assess customer health and set objectives for long-term success.

Job description

Customer Success Manager | B2B SaaS

Location: Remote

Full-Time | Competitive Salary + Benefits

Make an Impact as a Customer Success Manager!

Were looking for a Customer Success Manager (CSM) to take ownership of a large portfolio (~100 accounts) and ensure customers achieve their goals. If youre passionate about driving product adoption, maximizing customer success, and identifying commercial opportunities, this role is for you!

What You'll Do:

Manage a Large Portfolio Oversee ~100 accounts, ensuring clients are successfully onboarded and engaged throughout their journey.
Champion Customer Success Be the main point of contact, proactively identifying client needs and driving value.
Boost Product Adoption & Engagement Develop strategies that maximize utilization, helping customers see measurable outcomes.
Drive Growth & Renewals Identify upsell opportunities, manage renewals, and expand accounts in a way that benefits both the customer and the business.
Collaborate Across Teams Work closely with product, sales, and implementation teams to tailor solutions based on customer feedback.
Lead Strategic Reviews Conduct quarterly business reviews (QBRs) to assess customer health, set objectives, and ensure long-term success.

What Were Looking For:

️ 4+ Years in B2B SaaS Customer Success Managing a large book of business with a focus on renewals and upsells.
️ Strong Commercial & Utilization Focus Proven ability to drive product adoption, expand accounts, and secure renewals.
️ Degree-Educated A relevant degree or strong academic background is essential.
️ Tech-Savvy Problem Solver Comfortable guiding clients through a complex SaaS platform.
️ Start-Up Mindset Experience in an early-stage or high-growth environment, thriving amidst change.
️ Ambitious & Collaborative Juggles multiple priorities, contributes to team goals, and helps build a world-class CS function.

Required profile