Insurance Technician

Job Description:

JOB TITLE:         Insurance Technician (Analyst Business Process Transactions)                        

LOCATION:        Remote Flexible Working

TYPE:                   Permanent, full - time (37.5 hrs per week)

Velonetic represents the joint ventures between DXC Technology, the International Underwriting Association (IUA), and Lloyd’s of London. Previously referred to as the London Market Joint Ventures, we have been operating for over 20 years in the London market (Lloyd's and Company), in both the insurance and reinsurance business. Processing over £115 billion worth of premium and claims transactions today, we are building a new digital platform and services that will enable our customers to move transactions and money through the processing lifecycle with greater efficiency and speed, releasing time to drive innovation and focus on higher value activities.

Individuals will reside and have the Right to Work in the UK.

JOB OVERVIEW

We have a fantastic new job opportunity for an individual as an Insurance Technician, at Velonetic.

An Insurance Technician works under the direction of a Team Manager, performing a range of technical checks and processes (processing) and data entry across insurance risks for different customers and classes of business. All work processed must meet agreed market service levels in respect of quality and turnaround time.

It will also require effective liaison with the Underwriters, Brokers and/or any other teams concerning the accurate and timely capture of the required information to the individual procedural requirements of the customer. This communication will mainly be conducted by email and by telephone.

Working as an Insurance Technician you may review and validate customers’ technical questions and issues through to satisfactory resolution within agreed service level timescales. Your role can include rolling out revised &/or new process instructions including the development of new technical work instructions. 

It would be advantageous if you have an understanding of London Market practices or previous insurance industry experience, but not essential, as long as you have the willingness to learn the relevant procedures.

You will receive comprehensive training; but must have an excellent eye for detail and work to a high level of accuracy.

KEY RESPONSIBILITIES

• Reviewing technical processing submissions for onward processing/data entry
• Validating data and obtaining additional information to clarify documentation and where necessary correct inaccuracies.
• Identifying potentially non-compliant data and initiating action to correct or resolve.
• Processing non-cash /cash entries as applicable
• Ensuring high standards of quality are achieved in line with customer expectations.
• Effectively communicating with customers internally and externally

FURTHER KEY RESPONSIBILITIES (ONCE TRAINING IS COMPLETE)

• Developing and maintaining technical knowledge in order to efficiently and effectively complete work
• Working with and training less experienced employees to deal with the handling of complex matters or additional work types as required.
• Managing time and productivity effectively and working within established guidelines and service levels
• Dealing with and resolving problems with independent judgement where possible
• Demonstrating and encouraging commitment to team objectives

WE’RE LOOKING FOR PEOPLE WHO HAVE

• Strong numeracy, verbal and literacy skills
• Competent in the use of Microsoft Office applications (Word, Excel and Outlook)
• Work to a high level of accuracy with attention to detail
• Strong organisational, personal and time management skills
• Ability to build productive networks and relationships with a variety of internal and external customers / colleagues.
• Willingness to learn about London Insurance Market practices and procedures.
• Adapts positively to support change initiatives, promoting professional image of self and the team.
• Good analytical and problem-solving skills
• Ability to work independently and as part of a team.
• Previous insurance industry experience preferred but not essential – full training and support will be provided.
• Competency in the use of Microsoft Office applications (Word, Excel and Outlook)

INVESTMENT IN TRAINING AND DEVELOPMENT

We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training as well as mentoring and support for relevant sponsored professional qualifications. We’re developing an environment where people can grow and harness their careers and skills to be the best that they can be to focus on the long term

OUR CULTURE

Here at DXC we support with care and compassion. We are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace no matter of who they are or what they do. We are proud of the culture we are creating to ensure that our commitment is ongoing and have a diverse mix of employees working within an inclusive environment and culture to create a high performing workforce led by talented leaders. We aspire to be recognised for our innovative and modern thinking approach.

EMPLOYEE BENEFITS

As part of our competitive remuneration package, flexible benefits are available.  There is an option to “flex up and down” on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance.  

You will also have access to ‘Perks at Work’, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.

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