Business Analyst

Overview:

This position will be expected to provide a research discipline of independently identifying business needs and determining technical solutions to business problems by defining and documenting requirements.  Solutions often include a software-systems development component but also may consist of process improvement, organizational change or strategic planning and policy development.  This position will work with stakeholders from departments throughout all affiliate companies of Tompkins Financial Corporation.

• Define the business problem and primary objectives of new products; identify and validate the key business requirements.
• Consult with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.

• Analyze and model the business domain to create a complete picture of work flows and technical requirements fulfilled by existing and proposed software.  Using intensive research and deep analysis, identify areas within the organization that need improvement or updating and developing solutions to meet those initiatives.
• Independently perform business process analysis; document, recommend, and make process and configuration changes to one or more operating functions and/or systems; perform strategic business analysis and draw conclusions. 

• Act as a liaison between departmental end-users and consultants in the analysis, design, configuration, testing and maintenance of various systems to ensure optimal operational performance.
• Direct or participate in studies of new and existing programs and special projects to determine feasibility, resolve problems including organizational, procedural, technical and fiscal research and analysis; develop policy and procedures to improve efficiency, cost-effectiveness, and/or improve internal and external customer service; develop information system documentation to support efficient operations; prepare reports and recommendations; monitor changes.
• Conduct change impact analysis to assess the potential implications of changes and documents business rules, functions and requirements.

• Lead cross functional business projects re-engineering teams and continuous improvement efforts.

• Provide technical assistance in training, mentoring, and coaching professional and technical staff.
• Communicate progress and status to other departments as appropriate.
• Attend training as required to maintain a high level of understanding regarding changing industry standards as it relates to project management programs and processes.
• May support team, as required.
• All other duties as assigned.

• A Bachelor’s Degree (or an Associate’s Degree plus two (2) years’ of experience).
• Minimum of five (5) years’ relevant work experience. Five (5) years’ of banking experience is preferred.
• Proficient mathematics, and technical skills.  Ability to prepare detailed written instructions and documentation.  Ability to gather and analyze facts, draw conclusions, define problems, and suggest solutions.
• Strong interpersonal relations and communication skills (oral and written).  Ability to communicate effectively.
• Demonstrated management and decision making skills concerning policies, processes and procedures.
• Ability to appropriately plan and organize; administer and prioritize; monitor and evaluate the work flow of projects and activities.
• Strong motivational and leadership skills.
• Developing knowledge of project management principles, concepts and practices.

• Medical
• Dental
• Vision
• 401(k) Match
• Profit Sharing
• Paid Time Off
• 11 Holidays
• Tuition Reimbursement
• Free Parking throughout Tompkins Community Bank
• Employee Referrals

Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law. 

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