Offer summary

Qualifications:

High school diploma or equivalent certification required; Associate degree in technology preferred., Minimum one-year help desk experience required., Basic knowledge of Microsoft Office and Microsoft Operating Systems., Strong problem-solving skills and attention to detail, with the ability to communicate technical information to non-technical users..

Key responsabilities:

Provide first-level technical support to company fueling locations and restaurants.

Monitor system alerts and troubleshoot fueling issues to ensure 100% uptime.

Assist stores with cash balancing, credit card transactions, and point of sale hardware/software issues.

Utilize help desk processes to respond to inquiries and ensure compliance with company policies.

Job description

The purpose of this job is to provide first-level technical support to all company fueling locations and restaurants.

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

Handle Alerts on Active Batch, Active Batch - SCO, Daily/Weekly Database Backup, Mobile Fuel, TRA Validation, Loyalty and No nexgen in last 10 minutes
Utilize defined help desk processes and procedures to provide first-level technical support to all company fueling locations and restaurants including responding to store inquiries
Analyze and resolve problems with hardware and software, and provide any additional assistance necessary to ensure a positive guest experience
Monitor system alerts to ensure company sites are fueling 100% of the time, and troubleshoot and resolve any fueling issues at store level
Assist stores in researching credit card transactions and ensure payment has been processed; research and collect information for direct bill for failed transactions in order for the company to receive payment
Assist stores and restaurants with cash balancing and the end of day processes; provide limited support for cash recycler issues including store personnel observation to clear jams within the recycler
Assist with maintaining the integrity of store databases; ensure the site is processing sales data correctly; perform basic maintenance of the database if necessary
Troubleshoot hardware issues within stores and if necessary, once
replacements have been received, assist stores with the installation of new hardware
Assist stores and restaurants with point of sale (POS) hardware and software issues to ensure a positive guest experience; assist with diagnosis and correction of issues with back office computers and printers
Monitor email requests for service and support
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies, and procedures
Take on phone queues focusing on quality over quantity.
Complete other duties as assigned

Basic knowledge of Microsoft Office
Basic knowledge of Microsoft Operating Systems Competencies
Problem solving skills
Attention to detail
Ability to multitask and work effectively in a fast-paced environment under tight deadlines
Ability to communicate technical information to non-technical users
Travel required less than 5%