Offer summary

Qualifications:

Experience with School and/or MAT Finance systems is essential., Candidates should be highly motivated and willing to learn., Strong communication skills are necessary for customer interaction., A background in finance management or related fields is preferred..

Key responsabilities:

Manage customer requests ranging from simple queries to complex incidents.

Maintain product expertise and adapt to software changes.

Investigate technical issues and escalate as necessary.

Provide exceptional customer service and keep customers informed about their requests.

Trusted by over 1.5 million users, Bromcom have been connecting the dots between data, people, and outcomes for the last 35 years. Our award-winning IT solutions have been developed and refined to give everyone in the education community the ability to harness the power of data. Whether you’re the CEO of a 50-school trust or a Learning Support Assistant, we equip you with all the information you need to maximise your output, and that of your student population. Secure cloud-based functionality provides you total access to the entire Bromcom system, wherever you are. Check out our tailored dashboards, classroom registers and office productivity tools in-house or in your own house. At Bromcom, we never stop innovating. It is our strong belief that our product is better with customer input. Ultimately, our pioneering solution would not be where it is without the insight of industry leaders and education professionals. We love what we do and will continue to create bespoke products which can be utilised by Schools, Multi-Academy Trusts and Local Authorities, nationwide.

Job description

An outstanding opportunity to join a leading Finance and Management Information System (MIS) provider for schools and MATs.

We are looking for individuals with experience using School and/or MAT Finance systems - for example, school bursars, business managers, or finance managers seeking a career change. It is important that candidates are highly motivated, positive, and willing to learn and adapt as the software changes and improves.

The position will focus on customer support for school finance systems and progress to more proactive, 'expert' support over time.  There are clear routes for career progression and development - our software support agents have gone on to work in training/consultation, software implementation / technical project management, and management positions within the company.  We offer flexible working arrangements and comprehensive and ongoing training to all staff joining us. 

Responsible to

This role reports to the Helpdesk Manager.

Duties/areas of responsibility

The position will involve the following areas of responsibility:

Manage a variety of requests from customers - these range from queries to more complex incidents, reported via telephone calls, emails, or online.
Maintain a high degree of product expertise as the product evolves.
Use your product expertise to investigate technical issues and escalate to higher support tiers if needed.
Remain the "owner" of each issue or request raised, maintaining strong lines of communication with the customer to ensure they're kept up to date.
Generally, provide exceptional customer service to your customers, ensuring that they feel happy and satisfied and get the most from the product.

Required profile