Match score not available

Finance Software Support Agent

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Experience with School and/or MAT Finance systems is essential., Candidates should be highly motivated and willing to learn., Strong communication skills are necessary for customer interaction., A background in finance management or related fields is preferred..

Key responsabilities:

  • Manage customer requests ranging from simple queries to complex incidents.
  • Maintain product expertise and adapt to software changes.
  • Investigate technical issues and escalate as necessary.
  • Provide exceptional customer service and keep customers informed about their requests.

Bromcom logo
Bromcom SME http://www.bromcom.com/
51 - 200 Employees
See all jobs

Job description


An outstanding opportunity to join a leading Finance and Management Information System (MIS) provider for schools and MATs.

We are looking for individuals with experience using School and/or MAT Finance systems - for example, school bursars, business managers, or finance managers seeking a career change. It is important that candidates are highly motivated, positive, and willing to learn and adapt as the software changes and improves.

The position will focus on customer support for school finance systems and progress to more proactive, 'expert' support over time.  There are clear routes for career progression and development - our software support agents have gone on to work in training/consultation, software implementation / technical project management, and management positions within the company.  We offer flexible working arrangements and comprehensive and ongoing training to all staff joining us. 


Responsible to

This role reports to the Helpdesk Manager.

Duties/areas of responsibility

The position will involve the following areas of responsibility:

  • Manage a variety of requests from customers - these range from queries to more complex incidents, reported via telephone calls, emails, or online.
  • Maintain a high degree of product expertise as the product evolves.
  • Use your product expertise to investigate technical issues and escalate to higher support tiers if needed.
  • Remain the "owner" of each issue or request raised, maintaining strong lines of communication with the customer to ensure they're kept up to date.
  • Generally, provide exceptional customer service to your customers, ensuring that they feel happy and satisfied and get the most from the product.


Required profile

Experience

Industry :
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Adaptability
  • Communication
  • Problem Solving

Related jobs