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Technical Support Engineer

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Excellent English communication skills, both verbal and written., Experience in technical support, server administration, or related IT fields., Ability to troubleshoot web applications using tools like Chrome DevTools., Demonstrable skills with scripting languages such as Python, Perl, or Bash..

Key responsabilities:

  • Respond to incoming support requests from customers in a timely manner.
  • Investigate and resolve technical support issues prior to escalation.
  • Develop user documentation and self-help content for clients.
  • Install, configure, and maintain company products and IT systems.

Yoush Consulting logo
Yoush Consulting

Job description


Yoush Consulting is excited to partner with a Canadian start-up to help build their next global success. We are hiring the best talent in Information Technology in Toronto, and across several European countries. If you wish to be part of a global success story building life changing technologies that help millions of people living a healthier life, then you must contact us.

 

  Technical Support Engineer (Perm "Toronto-REMOTE") 

This is a central and dynamic position within the organization. The candidate will provide technical support to current and prospective clients, contribute to the development of self-help content, and provide technical support related to company IT systems. Great communication, time management, and social skills are essential as you will be responsible for managing a variety of support matters while providing excellent “customer” service. You may be asked to contribute to the software testing or bug fixes, and installing and configuring company products.

 

Responsibilities

o   Respond to incoming support requests from customers in a timely manner

o   Investigate and resolve technical support issues prior to escalation

o   Develop user documentation, knowledge base, and other self-help content

o   Provide pre-and post-sales technical support to sales and marketing staff

o   Be proactive and help customers plan for their needs and future demand

o   Install, configure and maintain company products and IT systems

o   Contribute to product testing and development activities on some occasions

 

Qualifications

o   Must have excellent English communication skills; both verbal and written

o   Must have experience in technical support, server administration, or other IT fields

o   Ability to troubleshoot web application using Chrome DevTools or similar tools

o   Demonstrable skills with scripting languages such as Python, Perl, or Bash

o   Working knowledge of networking protocols, such as HTTP(S), SMTP, TLS, and DNS

o   Experience with configuring Linux and Windows server environments

o   Experience with server virtualization, configuration, and maintenance

o   Experience with database administration

Nice-to-have

o   Experience using or developing software for medical imaging

o   Experience with using software development tools and methods (source control, unit testing, bug tracking, continuous integration, etc.)

o   Thorough understanding of the latest security principles, techniques, and protocols

o   Good problem-solving skills and ability to work under pressure

o   Ability to participate in multiple projects concurrently

o   Excellent communication skills (verbal, written, and presentation)

o   Ability to understand new technologies quickly is essential

o   Good interpersonal skills and customer-focused mindset



Requirements

Qualifications

o   Must have excellent English communication skills; both verbal and written

o   Must have experience in technical support, server administration, or other IT fields

o   Ability to troubleshoot web application using Chrome DevTools or similar tools

o   Demonstrable skills with scripting languages such as Python, Perl, or Bash

o   Working knowledge of networking protocols, such as HTTP(S), SMTP, TLS, and DNS

o   Experience with configuring Linux and Windows server environments

o   Experience with server virtualization, configuration, and maintenance

o   Experience with database administration

Nice-to-have

o   Experience using or developing software for medical imaging

o   Experience with using software development tools and methods (source control, unit testing, bug tracking, continuous integration, etc.)

o   Thorough understanding of the latest security principles, techniques, and protocols

o   Good problem-solving skills and ability to work under pressure

o   Ability to participate in multiple projects concurrently

o   Excellent communication skills (verbal, written, and presentation)

o   Ability to understand new technologies quickly is essential

o   Good interpersonal skills and customer-focused mindset



Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Time Management
  • Communication

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