Technical Support Engineer
Offer summary
Qualifications:
Excellent English communication skills, both verbal and written., Experience in technical support, server administration, or related IT fields., Ability to troubleshoot web applications using tools like Chrome DevTools., Demonstrable skills with scripting languages such as Python, Perl, or Bash..Key responsabilities:
- Respond to incoming support requests from customers in a timely manner.
- Investigate and resolve technical support issues prior to escalation.
- Develop user documentation and self-help content for clients.
- Install, configure, and maintain company products and IT systems.
Job description
Yoush
Consulting is excited to partner with a Canadian start-up to help build their
next global success. We are hiring the best talent in Information Technology in
Toronto, and across several European countries. If you wish to be part of a
global success story building life changing technologies that help millions of
people living a healthier life, then you must contact us.
Technical Support Engineer (Perm "Toronto-REMOTE")
This
is a central and dynamic position within the organization. The candidate will
provide technical support to current and prospective clients, contribute to the
development of self-help content, and provide technical support related to
company IT systems. Great communication, time management, and social skills are
essential as you will be responsible for managing a variety of support matters
while providing excellent “customer” service. You may be asked to contribute to
the software testing or bug fixes, and installing and configuring company
products.
Responsibilities
o Respond to incoming support requests
from customers in a timely manner
o Investigate and resolve technical
support issues prior to escalation
o Develop user documentation, knowledge
base, and other self-help content
o Provide pre-and post-sales technical
support to sales and marketing staff
o Be proactive and help customers plan
for their needs and future demand
o Install, configure and maintain company
products and IT systems
o Contribute to product testing and
development activities on some occasions
Qualifications
o Must have excellent English
communication skills; both verbal and written
o Must have experience in technical
support, server administration, or other IT fields
o Ability to troubleshoot web application
using Chrome DevTools or similar tools
o Demonstrable skills with scripting
languages such as Python, Perl, or Bash
o Working knowledge of networking
protocols, such as HTTP(S), SMTP, TLS, and DNS
o Experience with configuring Linux and
Windows server environments
o Experience with server virtualization,
configuration, and maintenance
o Experience with database administration
Nice-to-have
o Experience using or developing software
for medical imaging
o Experience with using software
development tools and methods (source control, unit testing, bug tracking,
continuous integration, etc.)
o Thorough understanding of the latest
security principles, techniques, and protocols
o Good problem-solving skills and ability
to work under pressure
o Ability to participate in multiple
projects concurrently
o Excellent communication skills (verbal,
written, and presentation)
o Ability to understand new technologies
quickly is essential
o Good interpersonal skills and
customer-focused mindset
Requirements
Qualifications
o Must have excellent English
communication skills; both verbal and written
o Must have experience in technical
support, server administration, or other IT fields
o Ability to troubleshoot web application
using Chrome DevTools or similar tools
o Demonstrable skills with scripting
languages such as Python, Perl, or Bash
o Working knowledge of networking
protocols, such as HTTP(S), SMTP, TLS, and DNS
o Experience with configuring Linux and
Windows server environments
o Experience with server virtualization,
configuration, and maintenance
o Experience with database administration
Nice-to-have
o Experience using or developing software
for medical imaging
o Experience with using software
development tools and methods (source control, unit testing, bug tracking,
continuous integration, etc.)
o Thorough understanding of the latest
security principles, techniques, and protocols
o Good problem-solving skills and ability
to work under pressure
o Ability to participate in multiple
projects concurrently
o Excellent communication skills (verbal,
written, and presentation)
o Ability to understand new technologies
quickly is essential
o Good interpersonal skills and
customer-focused mindset
Required profile
Experience
Other Skills
- Customer Service
- Time Management
- Communication
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