Sr Technical Program Manager - Remote

Veradigm Provider

Veradigm offers provider practices a suite of easy-to-use healthcare provider solutions that help streamline clinical and financial workflows. We then deliver actionable insights to drive improved outcomes, reduce patients’ out-of-pocket costs, and enhance patient understanding of their disease state and medication therapy.

Our healthcare provider solutions help practices to:

• Reduce the administrative burden associated with ever-changing regulatory and reimbursement requirements
• Improve practice financial performance and take advantage of the benefits of health information technology innovations
• Enhance patient satisfaction by reducing high costs and long wait times common to many prescriptions
• Get patients all their specialty medications faster and more easily

Job Summary

The Sr Technical Program Manager is responsible for developing program strategy in alignment with the program's long-term vision. At the same time, working in collaboration with the development teams, the Sr Technical Program Manager will develop features, functions, and requirements that drive a great product experience and high value for our clients. The Sr Technical Program Manager owns communication across teams, eliminates risk to execution, and owns the outcome. The Sr Technical Program Manager will be assigned primarily to the Practice Financial products in the Provider Business Unit but could support other Veradigm products if needed.

Responsibilities

Product Goals and Execution

• Develop critical goals related to user experience, quality, usability, reliability, security, scalability, ease-of-use, installation, and responsiveness that exceeds client and market expectations for each product in their charge.
• Drive cross-functional development and the product's launch from concept to delivery in an Agile software development environment.
• Responsible for managing feature enhancements.
• Able to apply strong domain expertise creatively and innovatively to ensure that Veradigm builds world-class products in line with client, market, and government regulations.
• Identifies prioritization of features and manages feature trade-offs.

Cross-Functional Communication

• Work with Development, Quality, User Research, and Customer Success teams during design and implementation to shape the product's technical feature set and usability while ensuring the highest quality products are delivered on time, on budget, and with superior performance and support.
• Develop key product themes as the foundational messaging for marketing and other corporate constituents.
• Collaborates with Legal, Compliance, and Quality teams to ensure a compliant product

Product Evangelism

• Represent their stakeholders and evangelize their product, assuring that the market is adopting the current product by coordinating activities across our field organization and continually being the champion for the product.
• Track and analyze the use of the product to report on progress toward key metrics and goals.
• Ensures the quality, design, experience, and value of current products in the market and the following product in development.
• Identifies prioritization of features and manages feature trade-offs.
• Provides key messaging on the product.

Qualifications

Academic and Professional Qualifications:

• Bachelor’s Degree
• MBA (Preferred)

Experience

• Strong domain expertise in-line product feature releases, with preferred experience in Health IT.
• A minimum of at least 4+ years of demonstrated success in revenue generation, product management, practice support, and partnership development.
• Experience in an Agile environment
• Excellent verbal and written communication skills
• Understands the market's solutions, design, and feature mix/competitive products.
• Should have the capability to innovate product-based solutions based on changing market and customer requirements.
• Should have a flair for understanding technology platforms that are prevalent in market/competition.
• Should have the ability to translate customer problems into features and design requirements.
• Demonstrates behaviors indicative of Veradigm’s values.