Change Management Analyst - External Position

LawnStarter is the nation’s leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.

Our company is flourishing at an incredible pace, profitable and achieving remarkable success. And we're not stopping there! We're actively seeking talented and hard-working individuals like you to join our team and help us achieve our ultimate vision.

Change Management Analyst

The Change Management Analyst is responsible for researching and executing change management strategies to ensure smooth transitions across LawnStarter’s support ecosystem. Reporting to the Senior Manager, Strategy and Transformation, this role sits within the Shared Services team and plays a crucial part in driving efficiency, minimizing disruption, and improving adoption of new processes. The Change Management Analyst will work cross-functionally to implement structured change initiatives affecting all Tiers of sales and operations.

Requirements

Responsibilities

• Develop and execute change management strategies that align with business objectives.
• Assess the impact of process, system, and policy changes on the support organization.
• Partner with support teams, product, engineering, and leadership to ensure seamless change adoption.
• Identify and mitigate risks associated with change, addressing resistance proactively.
• Monitor adoption, effectiveness, and feedback.
• Act as a key advisor to leadership on best practices for sustainable change.
• Continuously refine and improve change management methodologies based on outcomes.

Candidate Requirements

• Experience in change management, business transformation, or support operations.
• Strong knowledge of customer support, sales, marketplace relations, fraud prevention, and operational workflows.
• Proven ability to drive change in fast-paced, cross-functional environments.
• Excellent communication and stakeholder management skills.
• Experience analyzing impact, measuring adoption, and iterating based on feedback.
• Familiarity with support technologies and CRMs (e.g., Zendesk, Atlassian, Monday.com) is a plus.

Benefits

• Fully remote position: Work remotely from anywhere you want.
• $6 - $9 USD per hour

• Great Culture: One of the top places to work in Austin in 2018, 2019, and 2020, and in the US in 2021, we are all about the team. That’s why we have spent a massive amount of time finding humble, passionate, and smart folks that you will get to work with every day.