Account Manager - Internal Role

Job Position: Account Manager

Work Arrangement: Remote (Philippines)

Job Type: Full-time, Independent Contractor

Work Schedule: 40 hours per week, with core hours between 9 AM – 5 PM EST

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

Role Overview:

As an Account Manager Coordinator at Pearl Talent, you will play a vital role in supporting our Client Success Team. You’ll work closely with the Account Manager to ensure effective management of client accounts while also handling various administrative tasks. This position is perfect for an entry-level candidate eager to learn and contribute to our mission.

Your Impact:

Your efforts will help maintain healthy client relationships, enhance operational efficiency, and support the growth of Pearl Talent by ensuring that our clients receive exceptional service.

Key Responsibilities:

Client Relationship Management

• Establish and maintain strong relationships with clients, becoming their trusted point of contact. Understand clients' goals, challenges, and needs, and proactively address them.
• Communication: Regularly engage with clients via email, phone, video conferences, and other communication channels to maintain an open line of communication.

People Knowledge

• Talent Expertise: Develop a deep understanding of our talent pool and the unique skills, experiences, and attributes our candidates bring.
• Client Guidance: Advise clients on best practices on managing teams effectively based on their specific needs, ensuring successful placements and high satisfaction.

Account Growth and Upselling

• Opportunities: Identify and pursue opportunities for upselling or cross-selling additional recruitment services to existing clients.
• Collaboration: Work with the sales team to explore potential avenues for client account growth.

Issue Resolution

• Liaison Role: Act as a liaison between clients and internal teams to address and resolve any issues or concerns.
• Satisfaction Assurance: Ensure timely and satisfactory issue resolution to maintain client satisfaction.

Client Feedback and Reporting

• Feedback Collection: Gather and analyze feedback from clients to help improve our recruitment services and candidate pool.
• Reporting: Create and maintain reports on client success metrics and key performance indicators.

Administrative and Adhoc Tasks

• Documentation: Maintain records, client files, and relevant documentation to support client management activities.
• Scheduling: Organize meetings, calls, and follow-ups with clients and internal teams as needed.
• Assistance: Provide additional support on tasks that may arise unexpectedly, ensuring seamless service delivery.

Project Management

• Project Coordination: Manage timelines, set clear objectives, and ensure all project milestones are met.
• Resource Allocation: Coordinate with relevant departments to allocate resources and track project progress.
• Reporting and Updates: Keep clients informed of project developments and any adjustments to the timeline, ensuring transparency throughout the project lifecycle.

Requirements

Must-Have:

• Experience: At least 2-3 years of proven experience in client success, account management, inside sales, or related roles.
• Remote Ready: You’re a pro at remote work, comfortable with the latest tech tools, and can collaborate seamlessly with a distributed team. Self-motivated and adaptable to remote work environments.
• Organized Chaos Tamer: You thrive in fast-paced environments, juggle multiple tasks effortlessly, and stay calm under pressure. Able to work independently and manage your own schedule effectively.
• Discretion is Your Middle Name: You handle sensitive information with the utmost confidentiality and professionalism.
• Tech-Savvy: Proficient in tools like ClickUp, Notion, and Canva, along with Microsoft Office Suite, Google Workspace, video conferencing platforms, and CRMs.
• Exceptional English Communication: Your written and verbal communication skills are top-notch, making clarity and professionalism your signature.
• Solver: Strong problem-solving and conflict-resolution abilities, with a proactive approach to tackling challenges.

Benefits

Compensation Package:

• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Health Coverage: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Our Recruitment Process:

1. Application
2. Screening
3. Skills Assessment
4. Top-grading Interview
5. Final Interview
6. Job Offer
7. Onboarding

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.