Granicus connects governments with the people they serve by providing the first and only civic engagement platform for the public sector. Over 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that turns government missions into quantifiable results. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

This Technical Business Analyst role lives within the customer engagement arm of the Granicus’ Implementation Teams and is a key member of the Implementation Services (IS) team. This team helps customers (government agencies) create valued online services, and partners with customers to enhance the way that government organizations support their communities through strategic experience management. While this position may work with multiple products within Granicus, the primary focus is on the Software.

As a Business Analyst, you will bridge the gap between our government clients' business needs and the technical capabilities of the software platform. Leveraging your 5+ years of experience, along with your advanced SaaS Software skills, you will collaborate closely with cross-functional teams, including government stakeholders, software developers, project managers, and quality assurance professionals. Your role will involve gathering, analyzing, documenting, and communicating requirements, utilizing business process research, to drive the successful delivery of Granicus software solutions within the unique context of government processes. Your insights and expertise will be instrumental in optimizing government workflows, improving operational efficiency, and ensuring client satisfaction.

#PuertoRicoCostaRica

This full time, permanent, remote position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.

What your impact will look like here:

Work closely with government clients and stakeholders to understand their specific processes, objectives, and challenges.

Elicit, document, and prioritize clear and actionable requirements for Granicus software implementations and enhancements within the gov tech sector.

Utilize advanced SQL querying to analyze data and gain insights into government processes, aiding in requirements identification.

Analyze and map current and future government processes to identify areas for improvement and optimization.

Create detailed business requirement documents (BRDs), functional specifications, use cases, user stories, and process flow diagrams tailored to government agencies.

Ensure that requirements are comprehensive, well-structured, and aligned with both government expectations and software capabilities.

Facilitate effective communication between technical and non-technical stakeholders, ensuring a shared understanding of requirements within the gov tech context.

Coordinate with software developers, project managers, and QA teams to accurately translate government business requirements into software features.

Participate in the testing and validation of Granicus software solutions for government agencies to ensure alignment with defined requirements and quality standards.

Collaborate with QA teams to develop and execute test plans, ensuring comprehensive coverage of government-specific scenarios.

Stay updated on industry trends, best practices, and advancements within the gov tech sector.

Identify opportunities for software enhancements and process improvements based on government.

You will love this job if you have:

3 – 5 years of experience working in software/tech, specifically with Implementations

You can work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions.

You can work both independently and as a member of cross-functional teams, some remote

You have a basic understanding of technology and the ability to learn innovative technologies.

You have a passion for customers.

You have a relentless commitment to doing the most valuable work first.

You have a record of accomplishment of functioning well in a fast-paced, dynamic environment with competing demands.

You have excellent communications skills – listening, verbal, and written.

You help drive your team’s success.

You value the importance of user experience.

You will ensure timely and thorough communication of strategy, deliverable status, and results.

Optional Skills:

Knowledge on Relational Database

PowerBI Experience

Software Integrations

Mobile Applications}

Microsoft Dynamics

Security and Privacy Requirements

· Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

· Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

The Team

- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be

a part of our journey.

- A few culture highlights include – Employee Resource Groups to encourage diverse voices

- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and

sometimes difficult issues ranging from mental health to work-life balance and current affairs.

- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee

population

The Impact

- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

Business Analyst

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