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Senior Customer Success Manager

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Georgia (USA)

Offer summary

Qualifications:

Bachelor’s degree in Engineering or a related field., More than 5 years of experience in manufacturing environments with a focus on operational excellence., Strong analytical and problem-solving skills, with a business-driven mindset., Excellent communication and interpersonal skills for effective collaboration..

Key responsabilities:

  • Manage customer projects within the manufacturing maintenance sector to ensure satisfaction and expansion.
  • Support customers with TRACTIAN's services, including CBM and CMMS initiatives.
  • Drive growth of customer accounts by delivering successful ROI and building relationships.
  • Implement new projects by visiting customers and providing training to stakeholders.

TRACTIAN 𝗕𝗥 logo
TRACTIAN 𝗕𝗥 Scaleup https://tractian.com/
51 - 200 Employees
See all jobs

Job description

Customer at TRACTIAN

The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.


What you'll do

As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring customer satisfaction and expansion by driving maintenance operational excellence and enhancing their reliability programs.

Responsibilities
  • Support customers in all matters related to the usage of TRACTIAN's services, such as CBM (Condition Based Maintenance) projects as well as CMMS (Computerized Maintenance Management Systems) initiatives;
  • Guarantee optimal customer satisfaction and ROI by managing both internal and external resources; 
  • Drive customer accounts growth by delivering successful ROI and relationship building;
  • Successfully implement new projects by visiting customers during kick-off periods, as well as providing training to all stakeholders of the projects

    • Requirements
  • Business-driven mindset and customer facing experience;
  • More than 5 year of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry; 
  • Experience in management of projects and small teams;
  • Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders.
  • Strong analytical and problem-solving skills, with a focus on continuous improvement.
  • Bachelor’s degree in Engineering or a related field.
  • Ability to deliver under tight schedules and willingness to travel up to 25% of the time in North America.
  • Valid driver's license with a good standing record.

    • Bonus Points
  • Maintenance specific experience with usage of CBM and CMMS tools;
  • Experience in implementing Lean Manufacturing or Six Sigma methodologies
    • Compensation

    Competitive Salary
    Premium Medical, Dental, and Vision Coverage
    Paid Time Off (PTO): 15 Days
    401(k) Retirement Plan
    Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach.
    Birthday Time Off - Celebrate your birthday with a paid day off during your birthday week.
    Gympass Membership - Access a wide range of gyms and training programs.
    Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.
    Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.

    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Other Skills

    • Social Skills
    • Collaboration
    • Communication
    Are you interested?

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