Offer summary

Qualifications:

Advanced knowledge of English and German languages, both spoken and written., Ability to learn quickly and maintain a results-focused approach under stress., Strong multi-tasking skills and a sense of empathy., Professional experience in the travel industry or related fields is an advantage..

Key responsibilities:

Taking calls and providing initial advice to B2B partners in German.

Communicating with partners about ongoing cases and providing regular updates.

Assisting other operation teams with communication in German.

Recording information in the CRM system about work done.

RateHawk.com is an innovative B2B online booking engine featuring hotels, air tickets, transfers, and car hire. It is designed to be the ultimate day to day booking tool for travel professionals. We scan the globe for the best accommodation providers, hand-pick the strongest ones and pass on the best offers in the B2B hotel booking market. The rates and availability are taken from more than 260 global wholesalers, consolidators, OTAs and DMCs all brought together into one booking tool. In addition to these, we have over 100 000 properties contracted directly. This allows us to provide our clients located in over 220 source markets with more than 2 600 000 properties all over the world. Combining innovative technologies and extensive professional experience, RateHawk provides travel industry players with the world’s most relevant, responsive and user-friendly hotel booking backend technology. Customers are on the pedestal of our world — everything is built around their needs. All our decisions and considerations, whether commercial, technological or operational, should be driven by utmost care for our customers and agents. We have teams specialising in supporting and developing our product, providing great customer service and developing our partner networks. We share common values and are hugely results driven. Our shareholder mentality, collaborative culture and worldwide presence constantly create new opportunities for our team of employees to continually learn and grow in their day to day work. Our goal is to ensure that our customers and our partners are always offered the best prices for any type of accommodation and air tickets in any geography.

Job description

Emerging Travel Group (ETG) is looking to hire a Language Support Specialist, who will take calls and provide initial advice to our B2B partners in German language.

Job Responsibilities:

taking calls and providing initial advice to B2B partners in German language;
communication with partners about the on-going cases, providing regular updates on the progress;
helping other operation teams with the communication in German language;
handling info requests for B2B partners;
recording information in the CRM system about work done;

Requirements

knowledge of English at Advanced level: capability of speaking on the phone in English and writing in business English;
knowledge of German language: at Advanced level: capability of speaking on the phone in German language and handling business correspondence;
ability to learn quickly and be results-focused and stress-resistant;
multi-tasking skills;
possession of a strong sense of empathy;
responsibility and carefulness
professional experience in the travel industry or in a concierge agency, ТМС, DMC or tour operators (as an advantage);

Benefits

remote work;
schedule 2/2 (09.00 - 21.00 GMT+1);
a young and active team of super specialists;
interesting and ambitious tasks that will take you to the next professional level;
learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
corporate discounts on hotels and other services.

Required profile