Learning & Development Specialist

About the Position

Authorium’s customers are seasoned government executives who are also on the cutting edge in their commitment to innovating very manual and complex document processes such as procurement, budgeting, grants and more.

We are looking for an experienced Learning & Development Specialist (Trainer) to design and deliver scaled and custom training programs to support software adoption and business transformation for enterprise public sector customers.

The Learning & Development Specialist (Trainer) plays a crucial role in developing and delivering scaled training (small group, 1:many, and LMS) and custom training needs to facilitate the successful adoption of our software products as customers undergo business process changes and implement new technologies to assist in improving the efficiency and effectiveness of government operations. This role focuses on designing, crafting, and delivering comprehensive training programs that address the impact of software changes on people, processes, and technology. 

What You’ll Be Doing

• Deliver virtual standard training to ensure alignment between customized training programs and standard training offerings.
• Share insights, best practices, and lessons learned from custom training engagements to enhance the quality and effectiveness of virtual training.
• Collaborate on identifying common challenges and developing solutions to improve the overall training experience for customers.
• Support the design of custom training programs tailored to the unique needs and business processes of each enterprise customer.
• Develop training materials, modules, and resources that align with the software solution and address specific business challenges.
• Anticipate and address potential resistance to change within the organization and implement strategies to mitigate it.
• Evaluate training effectiveness and make adjustments as necessary to ensure learning objectives are met.
• Maintain accurate records of training activities, participant progress, and feedback for reporting and analysis purposes.
• Create internal feedback loops based on customer data to ensure materials are improved, customer learning gaps are addressed, and any risks are mitigated quickly by the appropriate team members.

Requirements

Knowledge & Experience

The Learning & Development Specialist (Trainer) requires a combination of instructional design expertise, technical proficiency, and client engagement skills to deliver impactful training solutions that drive software adoption and business transformation. 

• Instructional Design
• Strong understanding of adult learning principles and instructional design methodologies.
• Experience developing and delivering training as a part of large-scale change management program or organizational transformation, including the rollout of enterprise applications
• Technical Acumen
• Ability to understand complex software functionalities and translate them into user-friendly training materials and programs.
• Familiarity with enterprise-level software systems and their integration within organizational workflows.
• Strong understanding of enterprise software training tools and methods
• Consultative Approach
• Strong interpersonal and communication skills to engage effectively with stakeholders at all levels of the organization.
• Ability to communicate complex concepts in a clear and understandable manner.
• The ability to write quickly and well to produce effective communications for audiences across varying channels and levels.
• Outstanding verbal, written communication skills and ability to develop persuasive messages based on the information provided.
• Experience working in government or with public sector clients is preferred.

Personal Attributes

• Exercises independent judgment and takes action on it. Is quick to take ownership and leadership in coordination with other stakeholders and colleagues. 
• Has a sense of urgency and finds the most efficient way to move forward on a given task or effort.
• Displays excellent listening, interpersonal, written and oral communication skills.
• Naturally curious, eager to learn and proactive in sharing knowledge with others.
• Effectively prioritizes and executes tasks while under pressure.
• Demonstrates a high EQ, often described as the best collaborator and go-to person on a team.
• Process-oriented with an automation/efficiency mindset.
• Comfortable with ambiguity and working in a rapidly evolving startup environment.
• Values the mission of Authorium. Shares a true desire to improve how government operates and delivers on its mission.

Employees located within 30 miles of our hub cities—San Francisco, Sacramento, and Washington, D.C. —are required to work onsite from Tuesday to Thursday. Remote work is available on other days.

Benefits

• Salary Range: $75,000-$100,000
• 100% benefits coverage for employee
• 401K Profit Share plan
• Flexible PTO
• Home office stipend