Dutch Speaking Aviation Customer Support Agent - Greece

Patrique Mercier Recruitment JP is excited to offer an amazing opportunity for a Dutch Speaking Aviation Customer Support Agent to work in the beautiful setting of Greece!

In this essential role, you will be responsible for providing outstanding support to our Dutch-speaking clients in the aviation sector. Your expertise will help customers navigate their inquiries and resolve issues effectively, ensuring a seamless travel experience. If you are passionate about aviation and customer service, this position is the perfect match for you!

Key Responsibilities

• Provide exceptional customer support to Dutch-speaking clients via phone, email, and chat.
• Assist customers with queries related to flight reservations, cancellations, and general travel information.
• Troubleshoot and resolve customer issues while ensuring a high level of satisfaction.
• Document all customer interactions accurately in the CRM system for tracking and reporting.
• Collaborate with internal teams to escalate and resolve complex inquiries efficiently.
• Stay updated on aviation policies, travel regulations, and product offerings to inform and assist customers.
• Contribute to team goals and service improvements through collaboration and feedback.

Requirements

• Fluency in Dutch and English, with excellent written and verbal communication skills.
• Passion for the aviation industry and customer service.
• Strong problem-solving abilities and a detail-oriented approach.
• Prior experience in customer support or within the aviation sector is preferred.
• Ability to work effectively in a fast-paced environment.
• Proactive mindset with a customer-centric attitude.
• Willingness to live and work in Greece.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )