German Speaking Customer Service for Online Travel Agency - Athens, Greece

Embark on a new adventure with Patrique Mercier Recruitment JP as we seek German-speaking customer service representatives for a leading online travel agency in the beautiful city of Athens, Greece! This role offers you the chance to combine your passion for travel with exceptional customer service skills while living in one of the most historic and vibrant capitals in the world. You will assist customers in planning their trips, resolving inquiries, and ensuring their travel experiences are seamless and enjoyable. If you have a love for travel and a commitment to providing outstanding service, we invite you to join our dynamic team and make a difference in the world of online travel!

Responsibilities

• Provide top-tier customer support to German-speaking clients through various communication channels such as phone, email, and chat.
• Assist customers with travel inquiries, bookings, and modifications, ensuring a smooth and enjoyable booking experience.
• Resolve customer issues and concerns promptly, maintaining a high level of satisfaction.
• Stay updated on travel trends, policies, and offerings to provide accurate information and recommendations.
• Document customer interactions and feedback within the company’s CRM system for effective record-keeping.
• Collaborate with a team to enhance service quality and share best practices for customer engagement.
• Engage in ongoing training to improve product knowledge and service delivery skills.

Requirements

• Fluent in German, both written and spoken; proficiency in English is required.
• Exceptional communication and customer service skills, with a passion for the travel industry.
• Ability to work effectively in a fast-paced environment with multiple priorities.
• Strong problem-solving skills and an eye for detail.
• Previous experience in customer service or the travel industry is an advantage.
• Familiarity with CRM systems and online booking platforms is preferred.
• A positive attitude, flexibility, and an eagerness to thrive in a multicultural environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )