Offer summary

Qualifications:

Fluent in German and proficient in English., Exceptional communication skills and a commitment to customer service., Strong problem-solving skills and attention to detail., Previous experience in customer service, preferably in the travel or airline industry..

Key responsabilities:

Deliver outstanding customer service to German-speaking clients via phone, email, and chat.

Assist customers with inquiries about flight bookings, cancellations, and changes.

Resolve customer issues with empathy and professionalism.

Document customer interactions accurately in the CRM system.

Job description

Join Patrique Mercier Recruitment JP and take off into an exciting career as a German-speaking Customer Service Representative for an esteemed international airline! This remote position allows you to work from the beautiful landscapes of Greece while providing exceptional support to airline customers worldwide. As a pivotal part of the customer service team, you will assist clients with inquiries, bookings, and any issues they may encounter during their travel experience. If you are passionate about customer service and love the travel industry, this is your chance to make a significant impact while enjoying the flexibility of remote work in a stunning location!

Responsibilities

Deliver outstanding customer service to German-speaking clients through phone, email, and online chat platforms.
Assist customers with inquiries related to flight bookings, cancellations, and changes.
Resolve customer issues and concerns effectively with empathy and professionalism.
Maintain up-to-date knowledge of airline services, policies, and travel regulations.
Document customer interactions and feedback accurately within the company's CRM system.
Collaborate with team members to promote service enhancements and improve customer satisfaction.
Participate in training programs to enhance your skills and knowledge of the airline industry.

Requirements

Fluent in German, both written and spoken; proficiency in English is essential.
Exceptional communication skills and a commitment to providing top-quality customer service.
Ability to thrive in a fast-paced, remote work environment and manage multiple inquiries simultaneously.
Strong problem-solving skills and a keen attention to detail.
Previous experience in customer service, ideally within the travel or airline industry, is preferred.
Familiarity with CRM systems and online customer support tools.
Self-motivated with a positive attitude and adaptability to changing situations.

Benefits