Offer summary

Qualifications:

Fluent in German and English, both written and spoken., Exceptional communication skills with a strong emphasis on customer service., Experience in customer support or social media is a strong advantage., Strong problem-solving skills and ability to manage multiple tasks effectively..

Key responsabilities:

Provide timely and accurate responses to inquiries from German-speaking users via instant messaging.

Assist users with troubleshooting and guidance related to their social media accounts.

Document interactions and solutions to enhance the customer support knowledge base.

Collaborate with internal teams to resolve more complex customer issues.

Job description

Join Patrique Mercier Recruitment JP as a German Speaking Support Specialist for Social Media Instant Messaging, and work remotely from Greece! This exciting role allows you to connect with German-speaking users, providing them with exceptional support through instant messaging on various social media platforms.

In this position, your primary responsibility will be to engage with customers by addressing their inquiries and resolving any issues they may encounter. Your passion for social media and strong communication skills will be key in ensuring a positive experience for users. If you are dedicated to helping others and thrive in a remote work environment, we encourage you to apply!

Responsibilities

Provide timely and accurate responses to inquiries from German-speaking users via instant messaging.
Assist users with troubleshooting and guidance related to their social media accounts.
Maintain a high standard of customer satisfaction by delivering efficient and friendly support.
Document interactions and solutions to enhance the customer support knowledge base.
Collaborate with internal teams to resolve more complex customer issues.
Stay updated on industry trends and best practices to provide relevant information to users.
Offer feedback and ideas for improving customer support processes.

Requirements

Fluent in German and English, both written and spoken.
Exceptional communication skills and a strong emphasis on customer service.
Experience in customer support or social media is a strong advantage.
Ability to manage multiple conversations and tasks effectively.
Familiarity with various social media platforms and instant messaging technologies.
Strong problem-solving skills and a positive, proactive attitude.
Self-motivated and able to work independently in a remote setting.

Benefits