German Speaking Customer Support Representative - Remote in Greece

Patrique Mercier Recruitment JP is looking for a talented German Speaking Customer Support Representative to join our team remotely from Greece!

This role offers the unique opportunity to work from the comfort of your own home while providing exceptional support to our German-speaking customers. You will be responsible for assisting clients with their inquiries, ensuring a positive customer experience, and helping them navigate our products and services.

If you are enthusiastic, customer-oriented, and keen to work in a flexible environment, we encourage you to apply!

Key Responsibilities

• Deliver top-tier customer support to German-speaking clients through various channels including phone, email, and chat.
• Assist customers with inquiries about products, services, and technical issues promptly and professionally.
• Handle and resolve customer complaints to enhance overall customer satisfaction.
• Maintain accurate records of customer interactions in the CRM system.
• Engage in continuous training to stay updated on product knowledge and service skills.
• Collaborate with fellow team members to share insights and improve customer service practices.
• Foster a positive company culture through proactive engagement in team activities.

Requirements

• Fluency in German and English, both written and spoken.
• Excellent customer service skills and a commitment to helping others.
• Prior experience in customer support is a plus, but not required.
• Strong problem-solving abilities and the capability to provide effective solutions.
• Self-motivated with a proactive and positive attitude.
• Strong attention to detail and organizational skills.
• Ability to work effectively in a remote setting.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Attractive Working Hours (Mo-Fr)
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )